Senior Service Solution Architect, CSS Global Cloud Solutions

Oracle

5d

About The Position

This person will play a crucial role in developing service innovation, optimizing processes, and delivering insights that empower the organization to make informed, data-driven decisions. They are passionate about building and selling service solutions focused on Cloud, SaaS, and AI. They are collaborative and driven to apply their technical skills to real-world applications. This role will contribute to portfolio management and business development of Oracle Customer Success Services offerings for our customers that feature the latest Oracle technologies and capabilities. The Services Architect will ensure that all solutions follow Oracle best practice, show value for customers, correctly describe the solution.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Data Science, Mathematics, Engineering or related field required; Ph.D. preferred
• Multiple cloud certifications such as Oracle Certifications: OCI Associate Architect, OCI Architect Professional; AWS Certifications: AWS Solutions Architect, AWS Security Specialist, Microsoft Certifications: Azure Security Engineer, Associate, Azure Solutions Architect, Google Certifications: GCP Cloud Architect Certification
• Certification as TOGAF and/or Zachman Enterprise Architect preferred
• Past services experience with Enterprise applications such as Oracle HCM, Oracle ERP, or eBusiness Suite.
• 15+ years in IT services, including significant direct experience in customer facing and service management
• Proficient with cloud platforms (OCI, GCP, Azure, AWS) and environments on-Premise for Enterprise application operations
• Hands-on experience architecting, deploying, selling or managing enterprise workloads and data migrations on at least two major hyperscaler platforms (AWS, Azure, GCP).
• Past experience implementing, operating, or selling services for enterprise applications
• Prior experience solution and selling AI models to enterprise customers
• Commercial constructs and contract management, including construction of TCO analyses and pricing for complex service offers
• Large scale IT project and program management, including major transformation, migration, and solution deployment projects
• Strong analytical and problem-solving abilities to translate business problems into technical requirements
• Excellent written and verbal communication capability to convey complex concepts to both technical and non-technical audiences
• Experience managed multiple projects concurrently. Developing a plan, deliverables, and timely reporting to executives
• Significant ability to create compelling presentations and live present programs and customer solutions
• Expertise designing and selling resilient solutions. Experience architecting to SLAs and explaining SLAs to customers
• Experience with the ITIL model and designing services solutions
• Experience with SaaS Enterprise application management, such as Oracle HCM, or Oracle ERP
• VPCs, VCNs, WAN connectivity, Fastconnect (OCI), ExpressRoute (Azure), Direct Connect (AWS), Cloud Interconnect (GCP)
• Ability to analyze and optimize cloud resource allocation, selection of instance types, and storage tiers to balance performance, HA, Business Continuity, and cost in hyperscaler environments
• Oracle Database, NoSQL, MySQL, and other databases
• Thorough grasp of Spark, Kafka, Hadoop, MapReduce
• Proficient in handling large datasets, data structures and algorithms for machine learning workflows
• Comprehensive predictive, diagnostic and prescriptive analytics skills and usage of relevant tools
• Basic understanding of Python, R, SQL, Java, Langchain
• TensorFlow, PyTorch, and GenAI Frameworks like Autogen
• Basic understanding of MLOps practices requiring projects, model deployments, data science SDKs, Jupyterlab notebooks
• Understanding of ethical AI and responsible AI practices

Nice To Haves

• Ph.D. preferred
• Certification as TOGAF and/or Zachman Enterprise Architect preferred

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees