Boeing-posted 2 days ago
Full-time • Mid Level
Tukwila, WA
5,001-10,000 employees

The Boeing Company is looking for a Senior Service Reliability Specialist to join the team in Tukwila, WA; Settle, WA; North Charleston, SC; Colorado Springs, CO; Plano, TX; Dallas, TX; Hazelwood, MO; Seal Beach, CA; Long Beach, CA; Mesa, AZ; Miami, FL; Ridley Park, PA or Berkeley, MO. We are looking for a Customer-Facing Specialist to champion the reliability, performance, and resilience of our mission-critical applications including customer portals, e-commerce systems, training platforms, and global airline support tools. This isn’t a behind-the-scenes role. You’ll sit at the intersection of technology and customer experience, owning application uptime, building automation for self-healing systems, and directly communicating with internal stakeholders and airline customers when incidents arise. If you’re passionate about reliability and people, this role is where you make both your code and your communication count.

  • Provides consultation and leadership to identify, evaluate and document complex computing system requirements
  • Applies expertise related to architecture, design, build and test delivery systems and components
  • Provides technical leadership to evaluate product usability, affordability, functionality, security and performance to assess suitability for integration into delivery system environments
  • Provides technical support and consultation for the implementation and usage of complex delivery systems
  • 10 + years of experience with data engineering and data pipelines for On-Prem cloud, hybrid data models and data warehouses
  • 5+ years of experience with Azure App Service, Azure Functions, Azure Storage, Azure SQL Database, and Azure Virtual Machines
  • 5+ years of experience with designing and developing software for complex systems such as Distributed Systems, Multi-Threaded and Multi-Process Applications, and Client-server Architectures
  • 5+ years of experience with GitLab, Azure DevOps and CI/CD (Continuous Integration and Continuous Delivery (CI/CD)
  • 3+ years of experience with Docker and Kubernetes
  • 3+ years of experience in Incident Management
  • Bachelor's degree or higher
  • Experience with supporting complex applications or systems
  • Experience with problem-solving, including diagnosing and resolving complex network issues
  • Experience with written and verbal communication to collaborate effectively with cross-functional teams
  • Experience with maintaining thorough documentation, and implementing repeatable processes
  • Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
  • The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
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