Senior Service & Product Designer

CRG•Charlotte, NC

34d•Hybrid

About The Position

Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture. We're hiring a Senior Service & Product Designer to lead design efforts across a suite of complex tools. These tools power the backbone of our food operations, ranging from purchasing, planning and recipe standardization to vendor integration and order management. Design is a new capability we are building within this group. We're looking for someone with experience spanning from Service Design to Product Design, equally comfortable thinking in and mapping different systems for dependencies and more importantly, able to translate them into actual UX/UI Designs for production. Your primary role is to understand the users, the context they are using it for, their jobs-to-be-done and how they impact operations. You will work with your peers to define user experiences that are as functional as they are thoughtful. This is a hybrid role that requires both strategic thinking and hands-on tactical execution for delivery. You'll lead discovery, co-create future-state journeys for collaboration, and create intuitive UI solutions that meet real-world operational needs-all while collaborating closely with Product, Engineering, and Business stakeholders.

Requirements

7+ years of experience in Product, UX, or Service Design, with at least 1-2 years in a design leadership or management role.
Track record of working in or designing for operations-heavy environments (e.g., supply chain, inventory, food tech, logistics).
Strong product thinking-comfortable navigating between user needs, business logic, and system architecture.
Experience leading design efforts on enterprise platforms or SaaS products with complex workflows.
Proficiency in Figma and service design toolkits (journey mapping, blueprints, etc.).
Ability to lead user research, including field observations, stakeholder interviews, and usability testing.
Experience facilitating design reviews, retros, and collaborative workshops.

Nice To Haves

Familiarity with complex ERP or Enterprise SaaS tools is a strong plus.
Bonus: Experience coaching designers or contributing to team structure and design process.

Responsibilities

Lead end-to-end Service Design (20 to 30%) to Product Design (70% to 80%) efforts across our suite of products.
Guide ecosystem-level mapping, current-state and future-state journey design, and create UX/UI designs that helps users accomplish their tasks.
Identify system dependencies, data flows, and user pain points.
Translate research and operational insights into lo-fi user journeys and ultimately, intuitive product experiences.
Collaborate with internal operators, subject matter experts, and users to deeply understand pain points and workflows.
Work closely with Product and Engineering to align on problems-to-solve, and features to design for, that meets user and business needs.
Provide direct coaching and mentorship to 1-3 designers, and foster design excellence through feedback and critique.
Facilitate workshops with cross-functional teams to drive alignment.
Translate high-level service designs into hands-on UI work in Figma.
Document and communicate design decisions clearly and persuasively to stakeholders.