Senior ServiceNow System Administrator
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About The Position
As a Senior ServiceNow System Administrator, you will be responsible for administering, configuring, and maintaining the ServiceNow platform to ensure its optimal performance, security, and reliability. This includes managing system upgrades, patches, and configurations to align with company standards and industry best practices. You will conduct regular maintenance, manage user accounts, and monitor system performance to drive continuous improvement. Additionally, you will design and implement custom workflows, business rules, and UI policies to address organizational needs and drive operational efficiency. You will leverage ServiceNow tools, such as Flow Designer, to automate processes and streamline operations, and develop and maintain Record Producers, Service Catalog items, and custom applications to enhance service delivery. Integration management will also be a key part of your role, where you will integrate ServiceNow with third-party systems using REST APIs and other integration tools, ensuring seamless data exchange and improving overall operational efficiency. Collaboration with business and IT teams will be essential to gather requirements and implement tailored ServiceNow solutions that foster innovation and drive organizational growth. You will also monitor system health, usage, and performance, generating actionable reports and dashboards that offer insights on platform usage, compliance, and service efficiency. Finally, you will develop and maintain comprehensive documentation, ensuring clarity and knowledge sharing while adhering to IT governance, regulatory standards, and best practices.
