Senior ServiceNow SPM Developer - 100% Remote (REF1853D)

Citizant • Chantilly, VA

97d • $165,000 - $170,000

About The Position

We are seeking a seasoned Senior ServiceNow Developer with a strong background in platform development, integration, and digital transformation strategy. The ideal candidate will be responsible for leading the design, development, and customization of ServiceNow modules to enable and scale enterprise initiatives. This role requires a balance of technical expertise and strategic vision, partnering with cross-functional teams to deliver solutions that streamline operations, enhance user experience, and drive measurable improvements in business processes.

Requirements

• 10+ years of experience with ServiceNow implementation, customization, and platform development is REQUIRED.
• 5+ years of strong experience with ServiceNow integrations and flow building.
• Expert knowledge of Core Services/SMP (Service Management Platform), ITSM & DEVOPS.
• JavaScript, GlideScript, and scripting tools within the ServiceNow platform.
• Proven experience with custom development and digital transformation projects.
• Strong collaboration and communication skills.
• Must be comfortable presenting to both engineering and executive stakeholders.

Responsibilities

• Advise on business process and service management best practices.
• Shape strategies for large-scale digital transformation initiatives across ServiceNow Core Services, ITSM, and SPM.
• Identify opportunities for automation and operational efficiencies by customizing the platform.
• Design and maintain integrations between ServiceNow and external enterprise systems using REST, SOAP, MID Server, and other technologies.
• Ensure secure, scalable, and maintainable integration architectures.
• Customize ServiceNow modules, including form configuration, UI design, and data models.
• Develop workflows, UI Policies, Business Rules, Script Includes, and Client Scripts using JavaScript and GlideScript.
• Build and maintain advanced flows using Flow Designer and Automation Engine.
• Communicate effectively with a wide range of audiences—from technical teams to C-suite executives—to define platform and integration requirements.
• Translate business objectives into technical solutions.
• Manage stakeholder expectations and communicate progress or risks.
• Present findings, roadmaps, and proposed solutions clearly and confidently.
• Lead customer-facing sessions, discovery workshops, and status briefings.
• Develop and deliver user training sessions or supporting materials for business users and technical teams.
• Maintain clear technical documentation for configurations, customizations, and integrations.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Generous PTO
• Company-paid life and disability insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Master's degree
• Number of Employees: 101-250 employees