Senior ServiceNow Platform Engineer

Jordan Health Care • Dallas, TX

90d

About The Position

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there's no place like home, and that's why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as Senior ServiceNow Platform Engineer. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers. To continue to be an industry pioneer delivering unparalleled care, we need a Senior ServiceNow Platform Engineer with commitment and compassion. Are you one of them? If so, apply today!

Requirements

• Bachelor's Degree in Computer Science, Information Systems or related field is preferred.
• 10+ years ServiceNow development/configuration experience.
• Proven Success with ITSM, HRSD, FSM or other Service Now Modules.
• Experience with integrations (REST, SOAP, APIs) and scripting (JavaScript, Glide).
• Strong knowledge of ServiceNow architecture, data models and best practices.
• Proven success on projects with large-scale deployments of ServiceNow.
• Familiarity with ITIL processes.
• Ability to travel up to 10% within the US.
• Sit, stand, bend, lift and move intermittently and be able to lift at least 25 lbs.

Responsibilities

• Ensures that all activities performed align with the vision of Elara Caring's board of directors, executive team, and the leadership of the Information Technology and Security team.
• Leads ServiceNow services, processes and technologies to design and integrate leading-edge, business-critical solutions for mission critical, enterprise-wide solutions.
• Supports creating the overall roadmap, shapes demand for enterprise platform consumption, and facilitates execution of efforts that will drive forward platform strategy in a timely manner.
• Configure and customize ServiceNow modules (ITSM, HRSD, FSM, etc.) to meet business requirements.
• Develop and maintain workflows, business rules, client scripts, and integrations.
• Build custom applications and extend existing functionality on the ServiceNow platform.
• Ensure platform performance, scalability, and maintainability.
• Participate in design sessions and provide technical input on new features and integrations.
• Maintain documentation for solutions, processes, and configurations.
• Partner with business analysts and stakeholders to translate requirements into technical solutions.
• Support platform upgrades and new feature implementations.
• Continuously track ServiceNow releases, features, and industry trends.
• Promotes Elara Caring's philosophy, mission statement and administrative policies to ensure quality of care.
• Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule.
• Performs other duties/projects as assigned.

Benefits

• Work autonomy and flexible schedules.
• 1:1 patient care.
• Supportive and collaborative environment.
• Competitive compensation package.
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees.
• Comprehensive insurance plans for medical, dental, and vision benefits.
• 401(K) with employer match.
• Paid time off, paid holidays, family and pet bereavement.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree