Senior ServiceNow Platform Administrator

Govcio LLC • DC

117d • $125,000 - $135,000

About The Position

GovCIO is currently hiring for a Senior ServiceNow Platform Administrator to support our USSS Network Operations and Security Center (NOSC) proposal. The ideal candidate will be responsible for day-to-day administration, configuration, and ongoing maintenance of the ServiceNow environment to ensure optimal performance and alignment with business needs. This role will serve as a key contact for platform support, upgrades, integrations, and user enablement. This position will be located in Washington, DC and is a hybrid remote position.

Requirements

• Bachelor's with 8+ years (or commensurate experience)
• 6 years of experience administering the ServiceNow platform.
• Strong understanding of ServiceNow modules, including ITSM, CMDB, and Reporting.
• Experience with scripting (JavaScript, Glide, Flow Designer).
• Familiarity with ServiceNow Update Sets, Scheduled Jobs, and Performance Analytics.
• Understanding of ITIL principles and frameworks.
• Clearance Required: US citizenship is required to acquire a Top Secret Clearance.

Nice To Haves

• ServiceNow Certified System Administrator (CSA).

Responsibilities

• Administer, configure, and support the ServiceNow platform, including core ITSM modules (Incident, Problem, Change, Request, CMDB).
• Perform regular system maintenance, patching, and upgrades in collaboration with the ServiceNow team.
• Manage user accounts, roles, groups, and permissions.
• Develop and maintain custom workflows, business rules, UI policies, and catalog items.
• Monitor system performance and troubleshoot performance issues and errors.
• Collaborate with developers, process owners, and stakeholders to gather requirements and translate them into technical solutions.
• Ensure data integrity and implement best practices for data management and governance in ServiceNow.
• Document platform configurations, system processes, and support procedures.
• Support integrations between ServiceNow and other enterprise tools and systems.
• Provide training and user support, including knowledge base maintenance and ServiceNow user guidance.

Benefits

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees