Senior ServiceNow Infrastructure Engineer

Equinix

102d • $118,000 - $176,000

About The Position

The Senior ServiceNow Platform Engineer plays a critical role in the design, development, and implementation of ServiceNow solutions that enhance business processes and improve service delivery. This position requires a deep understanding of the ServiceNow platform, including its capabilities, best practices, and integration with other systems. The architect will work closely with business leaders, IT teams, and other stakeholders to ensure that the ServiceNow implementation aligns with organizational goals and delivers maximum value.

Requirements

• 7+ years experience in application development at a SaaS, PaaS, or Enterprise software development company preferred.
• Master's degree in Computer Science, Computer Engineering, Information Systems preferred or demonstrated work experience.
• Experience with ServiceNow ITSM products.
• Proven experience on ServiceNow Platform with an in-depth understanding of ServiceNow architecture.
• Experience with documentation software (e.g., Microsoft Word, Excel, Project, PowerPoint, MIro, Lucid Chart).
• Experience with IT systems and technology platforms.
• Adapts quickly in a fast-paced environment.
• Proven ability to consult as a key technical resource leading the development and delivery of ServiceNow solutions.
• Knowledge of ITIL, minimum Foundation and/or CSDM, Common Service Data Model.
• Proficient in: ITSM and ITOM.
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
• ServiceNow Certified System Administrator.
• Strong scripting skills in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
• Experience implementing systems using the Agile/Scrum methodology.

Responsibilities

• Serve as primary technical point-of-contact for the ServiceNow Corporate platform and as the face of the engineering team.
• Define, at an architectural and design level of detail, technical solutions aligned with the business problems and ServiceNow implementation best practices.
• Responsible for defining and executing governance framework and controls around platform architecture and development best practices.
• Monitor engineers work, and own overall quality and delivery of development; may perform a portion of development that cannot be delegated.
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing.
• Experience with implementing integrations with ServiceNow ITSM, ITOM, Discovery and Core module (Incident, MIM, Problem, Knowledge, Change, ESS).
• Creation of script-based assignment and approval rules, custom-related lists, access control list, UI policy, and client script.
• Experience with ServiceNow for custom application design and development.
• Create and execute development plans as appropriate to meet changing needs and requirements.
• Knowledge of ITIL V3 and V4 processes and hands-on with ITIL process implementation.
• Experience working in Agile scrum methodology of delivery.

Benefits

• Employee Assistance Program.
• Health, life, disability and voluntary insurance plans.
• Retirement plan contributions.
• Accrued Paid Time Off (PTO) and various paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees