Senior Service Now Developer
About The Position
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Job Description: ServiceNow Senior Engineer will be responsible for architecting, developing, and implementing complex solutions on the ServiceNow platform to solve business problems, manage workflows, and enhance enterprise services. Key duties include leading design, customizing core modules, integrating with other systems, mentoring junior engineers, and ensuring platform stability through upgrades and maintenance. This role requires strong technical expertise in ServiceNow development (JavaScript, workflows, Business Rules, APIs), excellent problem-solving skills, and the ability to collaborate effectively with both technical and business stakeholders.
Requirements
- Bachelor's degree in computer science, Information Technology, or related field
- 5+ years of ServiceNow development and administration experience
- Proficiency in JavaScript, HTML, CSS, and other web technologies
- Advanced skills in database structures and design.
- Strong understanding of ServiceNow APIs, including REST and SOAP.
- Strong User Experience and User Interface (UX/UI) design and implementation.
- Ability to Make informed and timely decisions
- Detail-oriented with a focus on delivering high-quality solutions.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
Responsibilities
- Architect and develop ServiceNow applications, modules, and other platform capabilities.
- Work closely with stakeholders, including business analysts, project managers, and end-users, to gather requirements and translate them into technical solutions.
- Create and manage ServiceNow integrations with third-party applications and systems using REST, SOAP, and other APIs.
- Design and implement complex workflows, business rules, client scripts, UI policies, and UI actions.
- Ensure application performance, security, and compliance with ServiceNow Design and Development Best Practices
- Document application architecture, workflows, and customizations
- Deliver solutions via Agile Scrum SDLC.
- Mentor junior developers and provide technical leadership
- Participating in platform upgrades and new module implementations
- Participate in final releases and ServiceNow certification process
- Support platform upgrades and new feature rollouts
Benefits
- Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
