Senior ServiceNow Catalog Engineer

US Bank • Brookfield, WI

260d • $111,605 - $144,430

About The Position

This Senior ServiceNow Catalog Engineer will be responsible for developing, configuring, and optimizing the Service Catalog in ServiceNow. This role will work closely with business stakeholders to design, develop, and maintain catalog items and workflows to support seamless self-service experiences.

Requirements

• Bachelor's degree, or equivalent work experience.
• Five or more years of ServiceNow development experience.
• Has ServiceNow CSA (Certified System Admin) Certification.
• Availability for On-Call rotation (once as primary and once as secondary) every 13 weeks.
• Availability to support production releases on Wednesday evenings, every other week.
• Profound knowledge of the ServiceNow platform and its capabilities, including an understanding of the latest releases and updates.
• Proficiency in JavaScript, Glide API, and HTML/CSS within the ServiceNow platform.
• Experience working with Flow Designer, Catalog UI policies, HealthScan, and Client Scripts.
• Strong problem-solving skills and the ability to work in a collaborative team environment.
• Experience with integrating ServiceNow with other business systems using REST, SOAP, and other relevant web services.

Nice To Haves

• Ability to design and implement complex workflows and automate processes to enhance service operations.
• Understanding of security best practices within ServiceNow development, including data privacy and role-based access controls.
• Knowledge of implementing and customizing ServiceNow's AI, including NLU (Natural Language Understanding) and integration with AI services.
• Strong problem-solving skills and the ability to think analytically to overcome development challenges.
• Experience in Agile methodologies and the ability to manage multiple projects effectively.
• ServiceNow CAD (Certified Application Developer) Certification.

Responsibilities

• Design, build, and maintain ServiceNow catalog items, including associated variables, variable sets, and workflows.
• Work closely with business units to gather and understand requirements and translate them into functional catalog solutions.
• Develop and maintain Flow Designer, Workflow Editor, or Script Includes for automation and approvals.
• Ensure catalog items align with ServiceNow, and U.S. Bank best practices and user experience standards.
• Configure client scripts, UI policies, business rules, and ACL's to support dynamic catalog behavior and security.
• Troubleshoot and resolve catalog-related issues.
• Perform unit testing, UAT support, and production deployment support of new or updated catalog items, fix scripts or any other catalog related enhancements.
• Provide documentation and training for catalog item usage and administration.
• Develop and implement scripts in the ServiceNow catalog module to automate tasks and integrate with external systems.
• Manage the ServiceNow release cycle, including deployment planning and execution.
• Provide advanced support for ServiceNow by troubleshooting, implementing bug fixes, and conducting root cause analysis.
• Mentor junior engineers.
• Provide guidance on best practices in ServiceNow development and configuration.
• Stay current with the latest updates and features in ServiceNow.
• Evaluate how new updates and features could benefit the organization.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree