Senior ServiceNow Architect

Qualtrics • Dallas, TX

184d

About The Position

Qualtrics is embarking on a journey with the ServiceNow platform and we are building an experienced team to support, iterate and expand the platform. The team will be focused on establishing the ITSM and Employee Center & HR Service Management modules with a focus on improving and supporting internal employee experience. We need an experienced Platform Architect to drive best practices, sound architecture and establish governance and development processes that will scale the platform into the future.

Requirements

• 7+ years in ServiceNow administration or development with deep architecture knowledge
• Experience in managing CSDM & establishing and maintaining Data Governance standards
• Prior experience in implementing and augmenting the ServiceNow platform in the areas of ITSM and HR Service Management/Employee Center
• Excellent communication and collaboration skills
• Experience in leading, managing, or mentoring development teams
• Problem-solving and strategic thinking capabilities
• Experience running a lean organization that is focused on driving immediate impact
• Relevant ServiceNow certifications highly desirable

Responsibilities

• Foster growth and potential as the senior mentor for team admins and developers
• Own initiatives across multiple departments
• Work with diverse teams to align solutions with business needs
• Stay current with tech trends and agile in your approach
• Drive company impact as you prioritize user experience
• Measure and monitor system performance
• Recommend and design sustainable, scalable solutions
• Define and support technical & data governance processes
• Develop and maintain ServiceNow architecture standards
• Implement a platform operating model for optimal outcomes and user adoption
• Assess technical demands against platform capabilities and best practices
• Provide guidance on rapid prototyping and deployment
• Advise on configuration standards and remediate non-compliant setups
• Work with business stakeholders to meet needs and resolve issues
• Craft, advise and execute product strategies and roadmaps
• Mentor and develop team members
• Oversee data security and compliance

Benefits

• Experience Bonus Program: Unique experiences on the 1-year anniversary.
• Wellness Reimbursement: Support for employee wellness.
• Mental Health Benefit: 24/7 support for employees and dependents through Headspace.
• Certification & Ongoing-Learning: Access to ServiceNow on-demand courses & certifications.
• The Qualtrics Hybrid Work Model: Gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees