Senior ServiceNow Analyst

Ametek, Inc.-posted 3 months ago

Mid Level

Easttown Township, PA

5,001-10,000 employees

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Reporting to the Director IT Operations & Architecture, the Senior ServiceNow Analyst will be responsible for the development needs within the ServiceNow platform. In this role, you will work closely with IT Operations, Cybersecurity, and IT Compliance leaders in developing the Service Catalog, building integrations, and maintaining the CMDB.

Design and implement Catalog Items as needed
Maintain CMDB health through ongoing monitoring and collaboration with IT leaders
Design and deploy CMDB compliance checks (i.e., Desired State audits)
Deploy new and maintain existing integrations with ServiceNow
Support the yearly upgrade/release efforts, resolving all identified conflicts
Support the IT Operations leader in developing and reporting on ITOM KPIs and SLAs
Support the Knowledge Base, collaborating with key IT process owners

Minimum of 5 years of ServiceNow development and platform administration
In-depth technical knowledge of ITSM module, including maintenance of Incident, Change, and Problem Management
In-depth technical knowledge of the ITOM module, including deployment and upkeep of Now Discovery using agent-based, agentless, and service graph connector-based methods
Experience configuring workflows based on business requirements
Experience integrating ServiceNow with Azure Entra
Ability to convert business/IT requirements into user-friendly Catalog Items
Experience in designing reports to monitor KPIs and SLAs

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