Senior ServiceNow Administrator

Southern Glazer's • Miramar, FL

133d

About The Position

As a Staff ServiceNow Platform Administrator, you will be responsible for the administration, configuration, and maintenance of the ServiceNow platform. You will play a key role in ensuring the platform's stability, performance, and scalability to meet the evolving needs of our organization. This position requires a deep understanding of ServiceNow modules, best practices, and the ability to collaborate with cross-functional teams to deliver high-quality solutions.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Certified System Administrator (CSA) certification from ServiceNow.
• Minimum of 3 years of experience as a ServiceNow Administrator or in a similar role.
• Strong knowledge of ServiceNow (e.g., ITSM, HR, AppEngine, ITOM, IRM, SecOps, etc.) with in-depth knowledge of platform capabilities, scripting languages, and architecture.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Nice To Haves

• Experience with Agile methodologies.
• Additional ServiceNow certifications are a plus.

Responsibilities

• Administer, configure, and maintain the ServiceNow platform, including user management, security, and data integrity.
• Implement and manage ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, and CMDB.
• Develop and maintain workflows, business rules, and UI policies to automate processes and improve efficiency.
• Monitor system performance, troubleshoot issues, and implement necessary fixes and enhancements.
• Collaborate with stakeholders to gather requirements, design solutions, and implement changes.
• Provide technical support and guidance to end-users and other team members.
• Stay up-to-date with the latest ServiceNow features, best practices, and industry trends.
• Conduct regular system audits and prepare reports on system performance and usage.

Benefits

• Comprehensive medical and prescription drug coverage.
• Dental and vision plans.
• Tax-saving Flexible Spending Accounts.
• Disability coverage.
• Life insurance plans.
• 401(k) plan.
• Tuition assistance.
• Wellness program.
• Parental leave.
• Vacation accrual.
• Paid sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree