Senior ServiceNow Administrator

Social Finance

226d • $86,400 - $162,000 • Remote

About The Position

We are seeking a skilled Senior ServiceNow Administrator with expertise in Human Resources Services Deliver (HRSD) to join our dynamic team. The ideal candidate will be responsible for the configuration, administration, and maintenance of the ServiceNow platform, with a primary focus on the HRSD module. This role requires strong analytical skills, problem-solving abilities, and the capability to work in a collaborative environment.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience in ServiceNow administration, with a focus on HRSD module
• Strong knowledge of ServiceNow platform capabilities, architecture, and best practices
• Experience with ServiceNow HRSD workflows, policy management, risk management, and compliance tracking
• The ability to work independently, take ownership
• Experience with ServiceNow integration techniques (e.g., REST, SOAP, MID Server, web services)
• Experience with all the ServiceNow modules
• Familiarity with ServiceNow reporting, dashboard creation, and data analytics
• Proficiency in ServiceNow scripting (JavaScript, Glide API) and workflow automation
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities

Nice To Haves

• ServiceNow Certified System Administrator
• ServiceNow HRSD Implementation Specialist Certification
• Experience with HRSD implementation

Responsibilities

• Administer and maintain the ServiceNow platform, ensuring optimal performance and reliability
• Configure and customize the HRSD module
• Work with stakeholders to gather requirements and translate them into ServiceNow solutions
• Develop, configure, and support workflows, business rules, UI policies, ACLs, and notifications in ServiceNow
• Troubleshoot and resolve technical issues related to the platform
• Ensure that ServiceNow configurations adhere to security best practices and regulatory compliance requirements (e.g., GDPR, HIPAA)
• Perform upgrades, patches, and regular maintenance tasks for ServiceNow
• Create and maintain technical documentation, user guides, and training materials
• Provide end-user support and training as needed
• Administering user roles, access controls, and security within the HRSD module
• Communicate proactively with key stakeholders, providing transparent updates on progress, challenges, and opportunities to ensure full alignment
• Take on additional responsibilities as needed to support organizational goals and operational needs

Benefits

• Base pay range: $86,400.00 - $162,000.00
• Eligible for a bonus
• Comprehensive and competitive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree