Senior Service Manufacturing Engineer

ZOLL Medical Corporation • Chelmsford, MA

21h • Hybrid

About The Position

The Senior Service Manufacturing Engineer leads engineering and operational excellence initiatives within ZOLL’s medical device repair depot. This role applies manufacturing engineering principles to a service environment, with ownership of repair line performance, resolution of complex production issues, process optimization, and overall operational efficiency. The engineer is responsible for sustaining and improving throughput, yield, and cost, while driving continuous improvement initiatives and partnering cross-functionally to enhance product quality, serviceability, and repair operations. This role plays a critical part in ensuring the scalability, reliability, and cost-effectiveness of ZOLL’s global service operations. At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won't just have a job. You'll have a career—and a purpose. Join our team. It's a great time to be a part of ZOLL!

Requirements

• Bachelor's Degree Industrial Engineering, Electrical Engineering, Mechanical Engineering, or another relevant engineering discipline required
• At least 5+ years of experience in a fast-paced electro-mechanical assembly and functional test environment as an engineer or equivalent experience required
• Proficient communicator who can relate to and lead others with a servant leadership mindset
• Previous experience leading complex, long-standing projects
• Strong analytical and problem-solving skills with the ability to assess problems related to complex medical equipment
• Ability to effectively manage multiple projects and responsibilities
• Background in product structure, BOMs, and MRP systems
• Familiarity with Lean Manufacturing and Six Sigma
• Experience working with production test systems in a manufacturing or service environment
• Ability to collaborate effectively with test and automation engineering teams
• Proficient in MS Office Suite

Nice To Haves

• Experience in a medical device or other highly regulated environment
• Experience leading or mentoring team members
• Experience in managing products within an Agile environment
• Experience with an MES such as Camstar a plus
• Familiarity with AutoCAD or another drafting software a plus
• Familiarity with test development principles a plus.
• Familiarity with LabVIEW programming a plus
• Familiarity with ISO 9000 a plus
• Familiarity with free market Large Language Models, such as OpenAI ChatGPT, Anthropic Claude, or Google Gemini, a plus.

Responsibilities

• Own performance and sustainment of repair production lines for a segment of ZOLL’s product portfolio
• Lead and execute process improvement initiatives including yield improvement, cycle time reduction, and cost optimization
• Drive data-driven decision making through analysis of repair, test, and quality data
• Partner with operations leadership to define and improve KPIs (throughput, turnaround time, cost per repair)
• Lead root cause investigations for field and depot failures and implement corrective/preventative actions
• Prepare and process Engineering Change Orders (ECO) and Process Deviation Authorizations (PDA) relating to the continuous improvement of ZOLL Service processes.
• Partner with Test Development Engineering to define requirements, prioritize needs, and deploy test solutions that support repair line efficiency and product quality
• Drive continuous improvement using Lean Six Sigma methodologies to eliminate waste and improve process performance
• Act as a primary interface between service operations and stakeholders across the company, ensuring service operations needs are clearly defined and met
• Assist in standardizing service processes across international sub-offices.
• Train repair depot team members on new processes and use feedback to improve current processes.
• Support automation engineers in finding areas of opportunity for automation.
• Provide mentoring and act as a resource for team members.
• Other duties as required.

Benefits

• This position is eligible for an annual bonus in accordance with the company's bonus plan.
• Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees