Senior Service Manager - 3400 Avenue of the Arts

AIR Communities•Costa Mesa, CA

12d•$110,000 - $130,000•Onsite

About The Position

We are hiring an Senior Maintenance Manager for our property in the Costa Mesa, CA area! Service/Maintenance Managers make our apartment communities a great place to live. We take pride in the appearance and maintenance of our communities, and our residents tell us this is one of the most important reasons they choose to call us home. AIR Communities uses industry leading technology for a modern approach to maintenance so our Maintenance Teams can help as many residents as possible each day. Whether you are turning an apartment to create the perfect move-in experience for new residents or resolving service requests to ensure that our current residents feel at home, every day is filled with new challenges. You will oversee maintenance at 3400 Avenue of the Arts, our luxury 770-unit community in Costa Mesa, CA, just 7 minutes from Newport Beach and steps from Segerstrom Center for the Arts.

Requirements

At least 5 years of experience with technical maintenance and facilities management ideally in property management or similar industry (hospitality, retail, restaurants etc.)
3-5 years of experience leading a team of people in customer service, and asset maintenance
A reliable mode of transportation
Ability to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month)
Comfort with physical activity as you must be able and willing to move heavy equipment and machinery
Ability to read, write, and speak English

Responsibilities

Lead and develop a team of 3 direct reports
Provide exemplary service to residents and team members
Manage all aspects of property maintenance which includes vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests
Communicate property maintenance and capital needs to management and ensure maintenance and capital needs are addressed
Ensure property follows / in compliance with AIR operating procedures/guidelines, regulations, and other compliance matters including those related to Environmental Health & Safety
Manage budget efficiently to maximize return on investment while maintaining highest level of quality and customer service

Benefits

AIR offers attractive compensation packages that reward performance including:
Expected pay rate of $110,000 – $130,000 annually + 15% target bonus opportunity. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
Monthly Customer Service Satisfaction Bonuses. Service Managers who excel at consistently providing positive resident experiences can earn up to $250 per month.
An Apartment Benefit option is available to live on-site at the community you are working. The market rent is included as additional income to your base salary and automatically applied to the 100% of the rent cost. Income taxes apply to 80% of the rent cost, as it is considered taxable income. The unit will be selected and approved by Operations leadership based on availability. (certain exclusions apply, specific unit is based on availability and must be approved by operations leadership and an application is required).
Paid time off including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
An Apartment Benefit option is available to live on-site at the community you are working
401(k) plan with up to 6% matching employer contribution.
Paid parental leave of up to 16 weeks.
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid time annually for community service.
Commuter benefits and pet insurance.
Consumer discounts on various products and services.
Opportunities for ongoing professional development, leadership training, and career growth.