Senior Service Manager

Rutherford Management Company • Lafayette, CA

24d • $40 - $45

About The Position

At Rutherford Management Company, our Senior Service Managers are strategic, hands-on leaders responsible for elevating maintenance operations across multiple regions. This role provides regional oversight for service teams in the East Bay and SF/Marin, ensuring operational excellence, consistent standards, and an exceptional resident experience across a diverse portfolio.
As a senior leader, you'll partner closely with operations, construction, and leadership teams to drive preventative maintenance strategy, capital planning, and team development. You'll balance big-picture planning with boots-on-the-ground leadership - setting expectations, solving complex issues, and modeling Rutherford's hospitality-first approach.
This role is ideal for an experienced service leader who thrives in multi-site environments, enjoys mentoring leaders, and can effectively manage travel across regions.

Requirements

• 5+ years of experience in property or facilities maintenance (multi-site required)
• Proven leadership experience managing managers, teams, or large portfolios
• Strong understanding of preventative maintenance, capital projects, and budgeting
• Knowledge of OSHA, safety standards, and building codes
• Proficiency with maintenance work order platforms and property management software
• Excellent organizational, communication, and leadership skills
• Candidates must possess and maintain a valid California Driver's License, a reliable personal vehicle, and current automobile insurance in compliance with California state law.

Nice To Haves

• HVAC or related trade certification strongly preferred

Responsibilities

• Provide leadership and oversight for maintenance operations across East Bay and SF/Marin communities
• Ensure consistency in service standards, safety, and response times across regions
• Serve as an escalation point for complex service issues, emergencies, and operational challenges
• Participate in and oversee regional emergency on-call coverage as needed
• Develop and monitor preventative maintenance programs across the regional portfolio
• Partner with the Director of Construction on large-scale repairs, renovations, and capital projects
• Assist with forecasting capital needs and long-term asset planning
• Evaluate building systems and infrastructure to proactively address risks
• Identify opportunities for streamlining site and regional level maintenance operations
• Partner with leadership to develop and execute process improvement plans.
• Lead, mentor, and support Service Managers and maintenance team members
• Set clear performance expectations and coach leaders to improve efficiency, quality, and accountability
• Support hiring, onboarding, and training of maintenance team members
• Foster a culture of safety, professionalism, and service-minded leadership
• Source, manage, and evaluate vendor partnerships across regions
• Monitor controllable maintenance expenses and support budget planning
• Ensure purchasing and inventory practices align with budgetary and operational goals
• Review performance metrics and prepare reports on service delivery and trends
• Maintain exceptional curb appeal and operational standards across all communities
• Conduct regular property walks, audits, and inspections
• Ensure compliance with safety standards, OSHA guidelines, and building codes
• Champion quality control in unit turns, common areas, and capital work

Benefits

• Competitive pay, performance bonuses, and full medical/dental/vision benefits
• Paid time off, including PTO for volunteer work
• Housing discounts of 20% (where applicable)
• Participation in RISE, Rutherford's professional development and leadership program
• Employees required to travel for business purposes will be reimbursed for mileage in accordance with Company policy and applicable state and federal guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed