Senior Service Manager (Virtual Service Center) - onsite

Universal 1 Credit Union • Beavercreek, OH

1d • Onsite

About The Position

Universal 1 Credit Union (U1) is a not-for-profit financial institution that exists to create personal, community and financial wellbeing. Our way of life is centered on being Trustworthy, Friendly, and Reliable.
U1 Purpose: Working together on your journey to financial empowerment.
U1 Mission: Where U Come 1st!
U1 Vision: Beyond What You Expect
Position Purpose:
Oversee the delivery of a full range of services to members and ensure that members are effectively and professionally served following the U1 Values. This includes product and service support, making appropriate referrals, performing transactions, handling balancing, and providing excellent member service. Responsible for service center operational efforts, such as following established policies and procedures, ensuring members are promptly and professionally served, and cross-selling credit union services. Responsible for service center leadership, which includes execution of the strategic plan, operations initiatives, and achieving service center goals.

Requirements

• High school graduate or equivalent
• Two-year related degree, or equivalent experience, required.
• Required to attain and/or maintain NMLS certification
• May be required to have a current notary
• A minimum of four (4) years of related financial experience in a financial institution
• Two (2) years of managerial experience OR Three (3) years in a leadership
• One (1) year of call center experience

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree