Senior Service Manager-Greater Atlanta Area-$1,000 Sign-On Bonus

Cortland • GA

90d

About The Position

The Senior Service Manager is responsible for maintaining the physical integrity of the community, leading the maintenance team, and partnering with the Community Manager to maximize renewal and leasing opportunities. The Service Manager will ensure that all duties are carried out with safety first and while adhering to maintenance policies and procedures.

Requirements

• 5-6+ years of experience in carpentry, plumbing, and/or electrical repair; experience in the multifamily industry preferred
• High school diploma or equivalent; technical degree or some college preferred
• Ability to plan and multitask in a fast-paced environment while acting as a mentor and leader for other Service Technicians
• Current, valid Class E driver’s license
• Current EPA, CPO, and HVAC certifications
• Knowledgeable of pertinent laws, including EPA and OSHA regulations
• Ability to interact with customers professionally and enthusiastically
• Capacity to read, interpret and apply written instructions for repair and maintenance of equipment
• Ability to work day, weekend, and evening hours as required

Responsibilities

• Schedule, delegate, and perform minor and routine maintenance on all appropriate equipment on a regular basis
• Oversee and inspect the work performed by two or more full-time Service Technicians; administer disciplinary actions and/or development plans as necessary
• Assist Service Technicians in identifying, diagnosing, repairing, and resolving issues related to electrical, plumbing, A/C and heating systems, appliances, stairs, railings, gas fixtures, carpet, tiles, flooring, etc.
• Hire, terminate, train, manage, and lead all maintenance staff to achieve the operational and financial goals of your assigned community
• Conduct all business in accordance with company policies and procedures and all state and federal laws
• Implement and manage the system for handling resident service requests, completing all requests within 24 hours when possible
• Keep all safety material current and readily accessible, including MSDS sheets, HAZCOM recordkeeping, Lead Based Paint, Mold & Mildew, Pool log, Refrigerant log, EPA regulations, and OSHA requirements
• Maintain accurate records of preventive maintenance, service requests, and make ready status of all vacant apartments
• Conduct all business and identify all utility meter cutoffs, apartment and fixture cutoffs, and sewer clean-outs
• Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations
• Assist in keeping the grounds neat and free of litter

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED