Senior Service Management Consultant - UX/UI Design

Capgemini • Houston, TX

152d

About The Position

The ServiceNow UX/UI SME role participates in the design, development, and implementation of exceptional user experiences within the ServiceNow platform. The ideal candidate will have an eye for detail, and a blend of creative design, and experienced development knowledge. In this role, you will work hand in hand with lead Architects and fellow team members with building user-centric experiences that drive sustainable growth and engagement of ServiceNow user base.

Requirements

• Possesses a strong understanding of the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS
• Define and document requirements for the application UI and workflows, ensuring alignment with user needs and business objectives
• 3+ years designing portals and UX/UI experience on the ServiceNow platform with one or more portals (Service Portal, Employee Center/EC Pro, Customer Service Portal, Retail Service Portal, etc.) for ITSM/HRSD/Retail solutions (any or all) in an enterprise environment.
• ServiceNow mobile app design experience a plus
• Experience in Portal implementation skills including applicability within the ServiceNow ecosystem
• HTML, CSS, and AngularJS development skills
• Experience in Service Portal, including the difference between configuration and custom widgets development, an extension of OOB widgets, and utilization of 3rd party libraries within ServiceNow

Nice To Haves

• Experience with Bootstrap
• Experience with dynamic and responsive web design
• Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
• Experience implementing systems using the Agile/Scrum methodology
• Excellent understanding of the Agile software testing process and lifecycle.

Responsibilities

• Client-facing lead for portal UX/UI workstream to design and deliver ServiceNow UX/UI solutions
• Facilitate design workshops and design reviews, including persona co-creation, and taxonomy.
• Facilitate discussions to define system requirements, problems, and goals
• Define and develop technical requirements and related project documentation
• Collaborate with engineers and product managers to accurately transform business requirements into technical solutions within the ServiceNow platform
• Design UI layouts and configuration of UX/UI components including controls, labels, and graphical elements for software on both mobile and desktop platforms with an eye towards experience
• Provide insight and guidance of various design approaches to solve specific user problems.
• Create initial design concept, wireframes and high-fidelity prototypes using Figma
• Optimize and test UI designs to be intuitive and user-centered
• Conduct usability testing to identify gaps in design and see if they can be further improved
• Develop journey maps and user flows to visualize use cases

Benefits

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees