The Department of Innovation and Technology (DoIT) is leading the digital transformation of government in the City of Boston. Partnering with every City department, we implement technology solutions that modernize government processes, create world-class experiences for our constituents, and develop tools and practices to create a data-driven approach to City operations. DoIT is looking for a cross-functional Senior Service Management Analyst to champion service delivery best practices and a culture of continuous improvement. As the Senior Service Management Analyst, you’ll bridge the gap between the people who have technology needs and our service delivery teams, by ensuring seamless and equitable access to available services and products. Working at the intersection of people, process, and technology, your efforts will promote service delivery innovation and frictionless user experiences. You’ll join a diverse group of technologists working together at all organizational levels to foster trust by delivering consistent and reliable solutions that improve life for all Bostonians.