Senior Service Engineer - CTJ - Top Secret

Microsoft•Jessup, MD

18h

About The Position

Microsoft has an exciting opportunity for an experienced Senior Service Engineer to join the Microsoft Specialized Clouds organization as part of the Secure Cloud Access (SCA) group. The Secure Cloud Access group enables secure access and transfer between enclaves and supports other transfer and access types enabling a wide set of capabilities within highly regulated industries. The team is looking for engineers to join a fast-paced team and solve complex problems in the domain of mission-critical distributed systems spanning data transmission across clouds. The team works across all facets of isolated system engineering, deeply involved in service automation and reliability improvements, software development, network architecting and implementation, and cloud engineering. In this role, the engineer will build, deploy, and support systems that enable a broad set of Azure services to be consumed by customers in highly secured and regulated industries. The systems supported will be required to meet the security policy and assurance requirements of both public and private sector customers. Microsoft's mission is to empower every person and every organization on the planet to achieve more, fostering a culture of inclusion, respect, integrity, and accountability.

Requirements

Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
Candidates must have an active TS and be willing and eligible to upgrade to TS/SCI (with polygraph) or have an active TS/SCI and be willing and eligible to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance.
Ability to meet Microsoft, customer and/or government security screening requirements are required pre-offer and post-hire for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.

Nice To Haves

Proven experience in scripting languages such as Linux Bash, Windows PowerShell, and Python.
Experience with Linux operating system distributions, including Debian, Ubuntu, Red Hat, and Azure Linux.
Experience working with common automation technologies such as Ansible.
Hands-on experience building and operating Infrastructure as Code (IaC) solutions using tools such as ARM/Bicep or equivalent declarative or programmatic provisioning frameworks.
Experience developing reusable IaC modules and managing versioned infrastructure definitions across multiple environments (e.g., development, test, production, and isolated enclaves).
Familiarity integrating IaC into CI/CD systems for automated infrastructure deployment, drift detection, and compliance validation.
Experience managing infrastructure state, secrets, and credentials securely within IaC workflows.
Understanding of applying IaC to hybrid and isolated environments, including networking, PKI, security appliances, Linux-based systems, and cloud infrastructure.
Ability to review, troubleshoot, and refactor IaC code for scalability, security, reliability, and long-term maintainability.

Responsibilities

Responds to incidents during regular on-call rotations by identifying the level of impact, troubleshooting issues, and deploying appropriate fixes to resolve root cause(s).
Alerts product teams and owners to major customer impacting issues and escalates resolution of complex and highly impactful issues affecting multiple components or features to other engineers or engineering teams as needed.
Shares details related to incidents and their resolution through postmortem reports and during regular review meetings.
Demonstrates understanding of service and/or system design, interactions between technology layers and components, functions of physical infrastructure (networking and servers) and cloud-based infrastructure, and dependencies at scale.
Contributes to improving service architecture and design of a hybrid (physical and cloud-based) service through automation, software development, and networking with minimal guidance.
Adjusts configurations and defines infrastructures to improve the availability, reliability, efficiency, observability, and/or performance of supported products and services, with minimal guidance from other engineers.
Designs, implements, and maintains Infrastructure as Code (IaC) solutions to provision and manage hybrid cloud and on premises infrastructure in a repeatable, secure, and auditable manner, minimizing configuration drift and manual intervention.
Authors, reviews, and maintains IaC templates and modules to deploy networking, compute, storage, identity, security controls, and PKI-related infrastructure across isolated and regulated environments, following least privilege and defense in depth principles.
Stays current in knowledge and expertise as technology landscape evolves specifically as that technology relates to Cloud networking, physical networking, automation, and Linux (Debian and Red Hat based distributions).
Contributes to the adoption of new solutions.
Proactively seeks opportunities to learn and receive feedback.
Shares insights and best practices that can be applied to improve development and operations of the system, platform, or product components and features by participating in design reviews, incident drills and debriefs, and regular meetings, as well as interactions with more experienced Service Engineers and members of product engineering teams.
Embody our culture and values.