Senior Service Engineer (Security)

Microsoft • Redmond, WA

108d • $119,800 - $234,700 • Remote

About The Position

Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates. As a Senior Service Engineer (Security) in the Network Defense Engineering team, you will empower network engineering and software development teams to achieve their security, reliability, and availability goals. You will take ownership of service design by driving efforts to identify, define, recommend, and build optimal configurations of technology solutions, considering cost management, service health, security, resiliency, reliability, and scalability of network infrastructure services. You will be maintaining momentum across key initiatives such as tools and engineering, architecture and service security reviews, and proactive threat detection. You will also conduct deep dive analyses in vulnerability management and ensure compliance of network infrastructure, while adhering to and promoting prescriptive guidance for security, privacy, and compliance standards. You will leverage your ability to analyze and interpret data to support AI-driven security insights and automation. You will have experience managing, monitoring, and securing network infrastructure components critical to service reliability. Deep knowledge of security frameworks, vulnerability management, and threat detection. This position is based at the Redmond campus with 3 days work in the office and 2 days work from home. Relocation support is available. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
• 3+ years technical experience working with large-scale cloud or distributed systems.
• Experienced working in cyber security (Information Security, InfoSec, SecOps, Security Operations, SOC, CSOC, CDOC, analyst, researcher, etc.).
• Experienced managing, designing, or supporting network infrastructure (cloud and/or on premise).
• Certification(s) in Management Information Systems (MIS), or other industry or product specific engineering certifications.

Nice To Haves

• Master's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 6+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls.
• Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.

Responsibilities

• Define standards, manage access, identify and address security gaps, leverage advanced data analysis skills for solution management, and publish self-service guidance and services.
• Independently implement reliable, scalable, and high-performance solutions across teams.
• Respond to incidents during on-call (DRI) rotations, including complex incidents with major customer or business impact.
• Drive incident management, root cause analysis, and automation for prevention of recurring issues.
• Collaborate within and across teams, mentor and coach other engineers, share insights and best practices, and foster operational excellence by coordinating multiple work streams and resources in crisis situations.
• Create and monitor telemetry data and influence analytics to better identify patterns that reveal errors and unexpected problems.
• Follow prescriptive guidance for security, privacy, and compliance standards.
• Resolve conflicts across teams and engage with partners to meet mutual objectives.
• Improve the development and operations of related sets of systems, platforms, or products by sharing insights and best practices.

Benefits

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree