Senior Service Engineer IS, Exchange Admin, Virtual

Providence • Redmond, WA

17h • $47 - $122 • Remote

About The Position

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Ignite your passion for problem-solving and innovation as an Exchange Senior Service Engineer, where you’ll help shape the future of largescale, high impact services for 51 hospitals across the West Coast! You’ll design smarter service architectures, engineer ultrareliable solutions, and keep systems running flawlessly for caregivers across the organization. Whether you’re troubleshooting the unexpected, optimizing performance, building automations, self-service or diving into disaster recovery drills, or crafting cost savvy service strategies, you’ll be the guardian of reliability, security, and resilience. With your technical expertise, agentic skills, big picture vision, and commitment to seamless caregiver experiences, you’ll turn complex challenges into elegant solutions—and help drive intelligent, scalable, high-quality services across the M365 tool set that truly make a difference. Providence supports 100% virtual work for residents located in the following areas: Alaska Washington Oregon Montana California Texas: Lubbock (within 65 miles) Texas: Levelland (within 65 miles) Texas: Plainview (within 65 miles)

Requirements

• Bachelor's Degree - Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and work experience
• 5 or more years of related experience
• Experienced in automation, specifically related to deployment, recovery, or other manual processes
• Experienced with n-tier solutions
• Experienced with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
• Experienced with influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Experienced leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
• Experienced leveraging data and metrics to drive behavior, process, and priority decisions
• Experienced using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Experienced in problem solving using systematic procedures and investigating problems utilizing root cause analysis

Nice To Haves

• Experience in a Healthcare environment
• 5 or more years of experience in Administering Exchange M365
• Experienced in automation, specifically related to M365 Exchange deployment, recovery, or other manual processes
• Experienced with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
• Experience implementing PowerShell and Agentic AI solutions to automate workflows, governance, streamline decision-making, and improve operational efficiency
• Hands-on expertise with Microsoft Copilot (M365/Studio/Power Platform) to build AI-assisted processes, prompts, and enterprise automations

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
• We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level