Senior Service Engineer - CTJ - Poly

Microsoft • Reston, VA

73d • $119,800 - $234,700

About The Position

Microsoft has an exciting opportunity for a Senior Service Engineer to join the Azure Silver and Sovereign Team as part of the Cloud Transfer Service (CTS) team. The Azure Cloud Transfer Service enables secure access and transfer between enclaves and supports other transfer and access types enabling a wide set of capabilities within highly regulated industries. We welcome you to meet the team and learn about the complex challenges you can solve with us! We are looking for engineers to join a fast-paced team and solve complex problems in the domain of mission-critical distributed systems spanning data transmission across clouds. Our team works across all facets of isolated system engineering but is deeply involved in the following areas: service automation and reliability improvements, systemic latency reduction, data validation and transformation, and throughput optimization. We need you to help us overcome these challenges. In this role, you will have the opportunity to build, deploy and support systems which enable a broad set of Azure services to be consumed by customers in highly secured and regulated industries. The systems you support will be required to meet the security policy and assurance requirements of both public and private sector customers.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
• Candidates must be able to meet Microsoft, customer and/or government security screening requirements.
• The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

Nice To Haves

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, or systems engineering OR equivalent experience.
• 3+ years technical experience working with large-scale cloud or distributed systems.
• Expertise in problem solving and analyzing distributed systems and critical production service environments.
• Expertise in Ansible, Linux, specifically CentOS 7, Redhat, Mariner or similar in throughput management, troubleshooting and security hardening.

Responsibilities

• Develops end-to-end expertise in service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale.
• Takes ownership of service design by driving efforts within an organization to identify, define, recommend, and build optimal configurations of technology solutions with considerations for cost management.
• Independently adjusts configurations and defines infrastructures to improve the availability, reliability, efficiency, observability, and/or performance of supported products and services.
• Drives reviews with the engineering teams that develop and/or manage services, identifying opportunities for efficiencies in operations and sharing learnings and recommendations across engineering teams working on related services within their organization.
• Stays current in knowledge and expertise as technology landscape evolves, maintaining awareness of industry norms.
• Independently implements reliable, scalable, and high-performance solutions across teams.
• Contributes to design documents. Owns implementation and rollback plans.
• Maintains quality checklist and related documentation.
• Creates, monitors, and acts on telemetry data and influences telemetry analytics to better identify patterns that reveal errors and unexpected problems that are affecting the system's availability, reliability, performance, and/or efficiency.
• Responds to incidents during regular on-call rotations, including complex issues with major customer or business impact.
• Collaborates within and across teams by proactively and systematically sharing information with an appropriate level of detail for their audience.

Benefits

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree