Senior Service Development Engineer

Boston Scientific•Arden Hills, MN

8d•$85,000 - $161,500•Hybrid

About The Position

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions. About the role: At Boston Scientific, the Senior Service Development Engineer will provide service support and leadership for Boston Scientific capital equipment offerings and associated support infrastructure. The role will interface with product design, product manufacturing, and marketing groups both internal and external to the company to ensure product supportability, serviceability, and reliability. As the subject matter expert, this role will aid Capital Equipment process owners in the development of programs that are global in nature and meet the requirements of the project. This engineer will develop and implement end-of-life programs for Boston Scientific capital equipment and provide project management leadership to establish and implement service support infrastructure for new and updated capital equipment offerings. Boston Scientific ranked #2 among medical device companies on Forbes America's Best Places to Work for Engineers 2026. Whether your passion lies in systems, software, human factors, or beyond, this is a place where you can grow your career and be part of something bigger—advancing science for life. At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three (3) days per week. Please note: This role will likely require additional onsite presence during the onboarding/training period, but the role will ultimately be a hybrid position. Relocation assistance is not available for this position at this time. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Requirements

Bachelor's degree in Electrical Engineering, Biomedical Engineering, or related field
Minimum of 5 years of professional, industry experience relevant to this role; or minimum of 3 years of professional, industry experience relevant to this role with a Master's degree or higher
Technical service experience supporting Capital Equipment or Capital Equipment Engineering, R&D, or related fields
Project Management experience
Experience developing and delivering technical product training
Experience successfully driving product and process improvements
Must be willing to travel, domestic and international, up to 20% of the time

Nice To Haves

Field and process engineering experience
Understanding of TMV (Test Method Validation) concepts
Formal training in Six Sigma, LEAN, and Project Management
Technical service experience supporting Capital Equipment in the Medical Device industry

Responsibilities

Fully support the Quality Policy by building quality into all aspects of the incumbent's work and by maintaining compliance to all quality requirements
Project core team member representing service for assigned products
Interface with design engineers to identify and implement problem resolution
Provide product servicing requirements analysis for design input
Ensure the design for service - field and depot serviceability and repairability
Develop and implement service plan and requirements documentation
Protocol development and documentation
Manage escalation and resolution of extremely complex and unique field issues
Provide support for product changes throughout product life cycle
Collaborate with a cross functional team, support the development of:
Training requirements, documentation, and support processes
Training assistance and delivery
Field service support documentation
Service tools for in-house and field-based support
Technical support requirements, tools, and training
Call center processes and information systems
Processes and designs for the proposed service models