As a Senior Service Desk Analyst at Criteo, you will provide first-line technical support to employees, including senior and executive leadership, ensuring quick resolution of IT issues and a frictionless IT experience. Your responsibilities will include troubleshooting hardware, software, and network issues on laptops, mobile devices, and office equipment. You will also set up and support conference rooms, video conferencing, and executive meetings to ensure smooth technology operations, as well as provide AV support for local office events. Additionally, you will maintain IT assets and inventory, including shipping and receiving of devices to ensure stock levels remain adequate. You will install, update, and configure software applications as needed, document issues, solutions, and troubleshooting steps in our ticketing system and knowledgebase, and assist with onboarding and offboarding of employees. Collaboration with other IT teams to escalate and resolve complex issues, coordinating with third-party vendors for onsite interventions, and supporting local office projects and events will also be part of your role. Respecting IT processes and standards is essential.