Senior Service Desk Analyst

Metropolitan Jewish Health System • New York, NY

134d • $61,307 - $76,634

About The Position

Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence. At MJHS, we are more than a workplace; we are a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. We foster collaboration, celebrate achievements, and promote fairness for all. Our contributions are recognized with comprehensive compensation and benefits, career development, and the opportunity for a healthy work-life balance, advancement within our organization and the fulfillment of having a lasting impact on the communities we serve.

Requirements

• High School Diploma.
• 4 years of experience in the use and repair of PCs, laptops, printers, smartphones, and other computer peripherals.
• Use and installation of Microsoft Office 365 and Windows 10.
• Strong customer service skills and use an expert understanding of computer networking principles to troubleshoot issues.
• Excellent verbal and written communication skills.
• A+ Certification Required.

Responsibilities

• Overseeing the effectiveness of Service Desk knowledge and skills, ensuring that consistency and quality is maintained and that service targets are met.
• Provide real-time Service Desk coverage to meet and exceed service level requirements, and end-user expectations.
• Responsible for monitoring and answering the Service Desk phone and e-mail message queues.
• Assist in handling incidents and requests that the Service Desk Analyst is unable to resolve.
• Provide support and customer service to users, escalate problems, incidents, and requests.
• Interact with other Information Services Team.

Benefits

• Tuition Reimbursement for all full and part-time staff
• Generous paid time off, including your birthday!
• Affordable and comprehensive medical, dental and vision coverage for employee and family members
• Two retirement plans! 403(b) AND Employer Paid Pension
• Flexible spending
• MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees