frog - Senior Service Designer

Capgemini•San Francisco, NY

25d•$112,000 - $160,000

About The Position

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. Your Role Service Designers are responsible for the design of systems made of people, digital, and physical touchpoints. They orchestrate value exchanges among them in ways that make the system sustainable for both the users and providers. As a Senior Service Designer, you are expected to represent depth in the craft of service design: as an individual contributor, as a mentor and guide for more junior colleagues, and as a contributor to the global community of practice. You will often be the backbone of your projects from beginning to end. You will plan, prioritize, and deliver service design activities autonomously, in the context of interdisciplinary projects. You will lead client conversations within your domain, providing articulate recommendations and helping guide client choices. You will have opportunities to lead small teams on projects and contribute to business development through proposal-writing and pitches. In this role you will play a key role in:

Requirements

5+ years of professional service design experience (although you might had a different job title, like “strategic designer” or “business designer”)
Highly developed design skills, demonstrated in your portfolio of recent work
Confident presentation and storytelling abilities
Experience collaborating in multifunctional teams as the service design lead
Proficiency with contemporary design and prototyping tools and methods

Nice To Haves

A university degree in Graphic Design, Visual Communications, or a related design or artistic discipline

Responsibilities

Driving the design of systemic interventions in complex, multi-partner ecosystems
Championing visual frameworks – like journey maps, service blueprints, ecosystem maps – that help bring clarity to complex challenges in human behaviors, relationships, workflow and processes, and drive decision making
Driving contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player
Utilizing experience prototyping techniques like desktop walkthrough and role playing that help test and validate service components and to convey value propositions
Advocating service providers as much as service users and communication objective in mind

Benefits

Build a network within the Capgemini Group and contribute to the education of other Business Units around Life Sciences practice offerings to support existing account expansion
Play a significant role in client proposals and RFI/RFP responses from initial brief to final sales presentations
Nurture and expand existing account relationships
Identify potential personal business relationships that can be leveraged by the practice to develop new business
Identify potential project extension and expansion opportunities while staffed on projects
Support the development of thought leadership and innovative offerings as they relate to AI/Data Science, Digital Customer Analytics, and Operational Analytics.
Support the upskilling of the Life Sciences team members on topics related to Data & Analytics
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility