Senior Service Designer, Data & Workflow Systems

Skylight

36d•$150,000 - $185,000•Remote

About The Position

At Skylight, service designers connect human, digital, and organizational interactions to improve how government delivers services. They frame problems, uncover opportunities, and create practical solutions that bring measurable outcomes for the public. As Skylight continues to grow, we’re strengthening the internal systems that support our people, projects, and mission. At the core of this work is a connected knowledge and workflow system that links contracts, staffing, delivery context, and operational data — enabling better decisions, reducing operational friction, and preparing the organization for AI-enabled work. As a Service Designer, Data & Workflow Systems, you will design how people, processes, and data fit together across Skylight’s internal operations. This is systems-oriented service design: mapping workflows, clarifying decision paths, designing data structures, and translating ambiguity into usable, scalable infrastructure.

Requirements

Strong systems thinking — ability to reason about how people, processes, and data interact
Experience in service design, product design, operations design, or adjacent fields working on complex workflows
Ability to produce clear artifacts that make complex systems understandable
Experience translating ambiguous problems into structured design approaches and recommendations
Strong collaboration and facilitation skills across disciplines and seniority levels
Portfolio demonstrating end-to-end systems or workflow design work
Ability to work effectively in a professional services environment
Passion for improving public outcomes through great government services
A mindset and work approach that align with our core values

Nice To Haves

Familiarity with tools like Coda, Airtable, Notion, or similar workflow platforms
Background in data modeling, information architecture, or metadata design
Exposure to AI-enabled workflows, automation, or knowledge systems
Comfort working with light scripting or automation concepts
Prior experience working in the civic tech space
Experience working in a remote-team environment

Responsibilities

Map end-to-end operational workflows across staffing, contracts, delivery, HR, and knowledge systems
Design workflow architectures that make data usable, reliable, and actionable
Develop and refine data models, metadata structures, and schemas that connect information across systems
Produce service design artifacts such as system maps, service blueprints, workflow diagrams, and decision logs
Prototype and test internal tools, forms, and automation concepts
Translate research, workflow analysis, and system constraints into clear, actionable recommendations
Facilitate cross-functional working sessions to align on workflows, tradeoffs, and decisions
Partner with engineering and operations to ensure designs are feasible, maintainable, and scalable
Communicate complex systems concepts clearly to non-technical audiences
Contribute to AI-ready infrastructure by improving data quality, structure, and interoperability

Benefits

Medical insurance, dental insurance, vision insurance
Short-term and long-term disability insurance
Life and AD&D insurance
Dependent care FSA, healthcare FSA, health savings account
Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays
Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents
Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
Business development / sales bonuses
Referral bonuses
Annual $2,000 allowance for professional development
Annual $750 allowance for tech-related purchases
Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
Dollar-for-dollar charity donation matching, up to $500 per year
Flexible, remote-friendly work environment
An environment that empowers you to unleash your superpowers for public good