Senior Service Delivery Manager

Capgemini • Santa Clara, CA

21h • Hybrid

About The Position

The Capgemini team offers extensive career opportunities and provides mentoring and coaching for teammates. This role is an experienced professional with a strong background in software development.

Requirements

• 10+ years of IT experience with strong exposure to Java technologies.
• Expertise with Java, Spring Boot, REST APIs, microservices, JSON, and integration frameworks.
• Solid understanding of API Gateways, logging/monitoring tools (ELK, Splunk, Dynatrace, etc.), and CI/CD pipelines.
• Oversee and manage the production support operations of a Java Spring Boot-based integration
• Good experience handling L3 production support teams in a distributed (onshore-offshore) environment
• Drive end to end service delivery, ensuring platform stability, managing stakeholder expectations, and leading improvement initiatives.

Responsibilities

• Lead the onshore support function and operate as the primary point of contact for technology, business teams.
• Manage L3 Production Support, ensuring timely resolution of incidents, defects, and performance issues.
• Coordinate and drive P1/P2 incident calls to resolution with quick-on-your-feet thinking.
• Work with client and offshore teams, ensuring smooth handovers, clear documentation, and 24×7 coverage as required.
• Provide deep technical oversight for Java-based integration systems built on Spring Boot, REST APIs, microservices, and cloud enabled services.
• Review and guide resolution for complex production issues involving APIs, integration flows, authentication/authorization layers, performance bottlenecks, and downstream failures.
• Support minor enhancements, deployment validation, configuration updates, and platform optimization activities.
• Collaborate with architecture, development, DevOps, and QA teams for release planning and platform readiness.
• Act as the onshore liaison for all support operations-communicating status, risks, and action plans proactively.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed