Senior Service Coordinator

Mechanical Equipment • San Diego, CA

119d

About The Position

Water Works is seeking a Service Lead for our San Diego office. The Service Lead will apply broad technical, specialized/complex knowledge and deep customer understanding across Service units/areas and the highest degree of professional knowledge and act as a mentor for Service professionals.

Requirements

• 7+ years of experience in a relevant field
• Ability to develop quickly in the role
• Takes lead in solving complex issues with customers
• Ability to coach and mentor senior technicians and check quality of their work
• Deep knowledge in specific products and applications
• Works under limited supervision
• Strong ability to influence others
• Ability to troubleshoot on multiple factors
• Mechanical and hydraulic technical skills, and knowledge of processes
• Proven experience supporting key business initiatives
• Strong knowledge of best practices and relevant practices, systems in the service environment
• Knowledge of workplace safety regulations and personal protective equipment (PPE)

Responsibilities

• Execution of agreed service inspections as well as replacements of parts in accordance with service agreement including on more complex installations
• Communicate to customers and colleagues regarding the need for further repairs/maintenance as well as site conditions that impact operations or lifetime of water treatment equipment
• Frequent travel to customers
• Service report
• Quality control of installation for newly installed water treatment equipment, system, or solution
• Start-up and initial adjustment of water treatment systems
• Plan and execute installation of complex and structured plants in corporation with Sales department

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 11-50 employees