Senior Service Center Manager - TForce Freight
About The Position
TForce Freight, one of North America’s leading less‑than‑truckload (LTL) carriers and a subsidiary of TFI International, is expanding and seeking an experienced Service Center Manager to lead daily freight operations and drive service excellence. With 180+ service centers across North America, TForce Freight delivers regional, interregional, and long‑haul solutions powered by advanced technology, cross‑border expertise, and a strong commitment to customer satisfaction. If you are an experienced freight leader who thrives in a fast‑paced, operationally focused environment, this is an excellent opportunity to grow your career with an industry leader. The Service Center Manager oversees day‑to‑day Freight Service Center operations to ensure productivity, service, and quality goals are met. This role partners with leadership and sales teams to support customer needs and continuous improvement while leading managers and supervisors with a strong focus on safety and operational excellence.
Requirements
- Located in the same geographic area as the service center or willing to self‑relocate
- Prior experience in the freight or LTL industry is required
- Proven experience managing employees, supervisors, and/or managers
- Strong analytical skills with experience reviewing operational and performance data
- Proficient in Microsoft Office Suite
- Ability to work a flexible schedule and travel as needed
Nice To Haves
- Bachelor’s degree or internationally comparable degree preferred
Responsibilities
- Oversee daily service center operations, ensuring safe, efficient, and compliant freight handling
- Review projected performance plans to ensure proper driver staffing and route allocation
- Analyze planned vs. actual performance to identify best practices, service gaps, and operational improvements
- Monitor dock operations to confirm adherence to established freight handling procedures
- Partner with Labor and Human Resources to support hiring, performance management, and employee development
- Lead employee meetings, new‑hire orientations, and communications related to policies, expectations, and service goals
- Participating in sales and customer meetings to understand requirements, provide operational expertise, and support retention
- Identify customer issues or business at risk and take proactive steps to resolve concerns
- Drive service excellence by improving on-time delivery, reducing missed pickups, minimizing claims, and enhancing customer satisfaction
- Manage people processes including performance management, training, staffing, and career development
- Identify skill gaps and coordinate development opportunities to strengthen individual and team performance
Benefits
- Career growth and advancement opportunities with an expanding organization
- Competitive base salary with generous performance‑based bonuses
- Comprehensive benefits package including Medical, Dental, and optional coverage such as pet insurance
- Opportunity to lead operations for a premier LTL carrier backed by TFI International
- Career growth and advancement opportunities within a stable, expanding organization
- Competitive base salary with generous performance‑based bonuses
- Comprehensive benefits package including Medical, Dental, and optional coverage such as pet insurance
- Opportunity to lead operations for a premier LTL carrier backed by TFI International
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
