Senior Service Associates

Industrial Bank

9d•Onsite

About The Position

Industrial Bank is a successful and established African American owned and operated financial institution. It is a distinguished Community Development Financial Institution, with a Mission To make a difference in people s lives and the economic development of their communities. As a Community Bank we value our customers and believe providing extraordinary customer service is part of our success. We have been in business for 91 years, and continue to grow and thrive. We value our employees and provide them with the following benefits: We offer all employees health and prescription benefits, vision, dental, short- and long-term disability, life insurance and 401K, in addition to the many supplemental benefits employees can select. We also provide employees with Paid Time Off (vacation, sick/safe pay, paid holidays and personal days). The Retail Banking Department operates on a Monday through Saturday work schedule. All Associates are expected to adhere to the Retail Banking schedule, providing notice of absence in accordance with the Bank s attendance policy. All staff within the Retail Branch network are required to work where assigned in the Retail Branch network We are seeking a Senior Service Associate (Senior Teller) at our Georgia Ave, NW Branch, Washington, DC A Day in the Life of a Senior Service Associate: The Senior Service Associate is responsible for handling customer financial transactions including deposits, withdrawals, transfers, money orders, and loan payments. They are the face of customer service for the Bank and must provide service excellence on a consistent basis in addition to adhering to the Bank s procedures and policies. Is expected to have excellent customer service skills, pay attention to detail, and have knowledge of cash handling procedures. Handles transactions in accordance with policies and procedures to minimize financial risk to customers and the Bank. Primarily responsible for cash security, customer information privacy, bank security tasks, efficient and accurate transactions, maintaining logs and customer issue resolution along with a variety of other daily operational tasks and functions. Serves as a back-up to the Team Leader functions and is responsible for teller operations in support of the Team Leader or totally during their absence We are seeking a qualified candidate that has proven success with using the following competencies: communication, teamwork, job knowledge, compliance, and customer service.

Requirements

Completion of high school diploma or equivalent work experience.
2-3 years of cash handling/ and customer service experience in a Retail or Financial Institution
Ability to work with staff and customers in a respectful and professional manner.

Nice To Haves

Prefer at least two years of Teller Banking experience
Banking Platforms
Microsoft Office; Copier, Scanners, Fax Machines

Responsibilities

handling customer financial transactions including deposits, withdrawals, transfers, money orders, and loan payments
provide service excellence on a consistent basis in addition to adhering to the Bank s procedures and policies
Handles transactions in accordance with policies and procedures to minimize financial risk to customers and the Bank
cash security, customer information privacy, bank security tasks, efficient and accurate transactions, maintaining logs and customer issue resolution along with a variety of other daily operational tasks and functions
Serves as a back-up to the Team Leader functions and is responsible for teller operations in support of the Team Leader or totally during their absence