Senior Service Associate M-F 1pm to 9:30pm CT

UPS • Carol Stream, IL

128d • $21 - $34

About The Position

Our team members provide package handling, inventory control, and shipping services to customers in a variety of industries including retail, technology, aerospace, and more. Speed, consistency, flexibility and visibility are delivered to our clients through our customer first approach. Service Associates help our clients become more efficient, which allows them to focus on their core competencies, better serve their customers and improve the products and services they offer. Delivers hands-on work, typically related to the core UPS business operations. Follows established processes and procedures to execute work efficiently and safely. Performs manual work that requires proficiency through job-related training and considerable on-the-job experience. Performs a range of tasks and makes minor modifications to work routines within established procedures and guidelines. Completes work with a limited degree of supervision and provides guidance to others with less experience. Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.

Requirements

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Ability to lift up to 70 lbs.
• Successful completion of a background check.

Responsibilities

• Provide package handling, inventory control, and shipping services to customers.
• Utilize various pieces of Material Handling Equipment (MHE) including pallet movers, stand up forklifts, high lift reach trucks, and order pickers up to heights of 28 feet.
• Utilize radio frequency (RF) scanners to electronically perform warehouse activities.
• Perform all tasks using defined job processes with a high level of accuracy with minimal supervision.
• Utilize computer-based warehouse management system (WMS) to perform all warehouse activities including outbound process, inbound process and inventory control.
• Ensure transaction accuracy along with safety and quality compliance.
• Manage the delivery or deployment of contracted services to customers to ensure that SLAs and KPIs are met or exceeded.
• Support business products by collaborating with vendors, customers, and other internal support groups.
• Perform daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc.
• Perform a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans.
• Retain and strengthen customer relationships which may include face to face customer service.
• Identify and recommend opportunities for improving efficiency, effectiveness, and capabilities of the operation.

Benefits

• Medical, dental and vision after waiting period.
• 401(k).
• Flexible Spending Account.
• Health Savings Account.
• Dependent Care Flexible Spending Account.
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment.
• Disability Income Protection Plan.
• Employee Assistance Program.
• Vacation.
• Paid Holidays and Personal time.
• Paid Sick and Family and Medical Leave time as required by law.
• Discounted Employee Stock Purchase Program.

What This Job Offers

• Job Type: Full-time
• Industry: Couriers and Messengers