Senior Service Analyst, Employee Benefits

Keenan & Associates • Riverside, CA

229d • $90,000 - $105,000 • Hybrid

About The Position

The Senior Service Analyst will process new cases and service existing accounts. Provides service to the field, conducts meetings and open enrollments. Keenan, an Accretive company, is an insurance brokerage and consulting firm meeting the insurance needs of hospitals, public entities and California school districts. Keenan specializes in providing consulting services in the areas of: employee benefits, workers' compensation, loss control, financial, and property & liability.

Requirements

• Minimum five (5) years of medical group insurance experience.
• Self-starter; accurate and detail oriented; excellent organizational, verbal, written and presentation skills.
• Active Life and Disability license required.
• Ability to build relationships with customers.
• Ability to multi-task and math aptitude.
• Technical knowledge of claims adjudication.
• Ability to travel.

Responsibilities

• Provide Account Executive with support to build client relationships and support retention efforts.
• Implement/process new cases and service existing accounts.
• Process renewals in coordination with Account Executive.
• Assist with training of client personnel; including review of administrative procedures with client.
• Assist the AE with the marketing of existing insurance programs of assigned accounts utilizing BenefitPoint and the marketing procedures.
• Proof booklets, Summary Benefits of Coverage, and master contracts.
• Establish and maintain client relationships by providing customer visits according to priorities established within assigned territory.
• Ensure timely, accurate and efficient service to customers.
• Possess thorough knowledge of accounts in assigned territory.
• Assist Service Coordinators in routine and complex claim, billing, and eligibility issues.
• Review Premium and Claims reports; work with the AE to provide reports to the client.
• Present information as requested by client; for example, benefit committee meetings and JPA meetings (if the AE are not available).
• Attend and participate in open enrollment, health fairs, and employee orientation meetings.
• Prepare required Service reports.
• Exhibit excellent communication skills with clients, carriers, and other Keenan staff.
• Implement new and routine administrative procedures as required.
• Participate in all BenefitBridge/KCARES client renewal and/or new business implementation calls.
• Maintain frequent interactions with carrier representatives.
• Perform other duties as assigned.

Benefits

• Competitive base salary.
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days.
• Health benefit options with 5 affordable medical plan options, company paid HSA contribution, 2 dental plan options, and 2 vision plan options.
• Company match 401(k) plan - 50% up to 6%.
• Support of fitness wellness goals with up to 75% off at over 11,000 gyms and fitness centers.
• 24/7 access to licensed therapists for mental health support.
• Pet benefits & discounts.
• Access to Employee-led Resource Groups (ERGs).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities