Senior Security System Project Engineer

Pinkerton • San Jose, CA

12h

About The Position

At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Senior Security System Project Engineer, assigned to a specific client, will be a key contributor to the overall physical security technology stack. The Engineer supports the architecture, health, programming, and development cycles of the physical security hardware and applications, from front-end to back-end. This role drives innovation and operational efficiencies by deploying emerging technologies, building deep integrations, and creating seamless experiences for end-users. As a physical security subject matter expert, there is a direct impact on the design of the client's next generation facilities through project management, providing technical guidance, and solving large-scale implementation issues while developing and communicating security design requirements to internal and external project partners.

Requirements

• Bachelor's degree preferred with five or more years of access control application engineering and security project management experience.
• Knowledge of Windows, security systems, and technology applications that are Windows-dependent, preferred.
• Comprehensive knowledge of Security Systems and Technology, including, but not limited to Genetec Security Center, Synergis, Mercury Panels, Stentofon, Commend, HID, Axis, and Schlage.
• Understanding of how security systems and technology hardware interact with the network/IP.
• Familiarity with field troubleshooting techniques for low-voltage systems.
• Support and troubleshooting skills with networked devices with established global connectivity.
• Expert knowledge of Windows, Linux, and cloud-based servers and VM technologies.
• Able to build relationships with business partners involved with security systems program execution and deliverables.
• Communication skills across all levels of the organization.
• Able to maintain a vantage point with a comprehensive view of the clients, customers, and shared interests.
• Able to communicate highly technical information to non-technical individuals with consistent checks for understanding.
• Serve as a positive team member and leader.
• Able to analyze and synthesize broad, cross-business, or cross-discipline information that leads to breakthroughs or significant insight.
• Able to collaborate effectively with dynamic professionals from broad backgrounds.
• Effective written, verbal, and presentation skills.
• Able to work independently with little supervision.
• Able to review root causes and implement appropriate changes to ensure delivery of services that exceed client expectations.
• Computer skills; Microsoft Office.
• With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting,
• Aavilable for on call after hours for emergency outages and incident management.
• Travel, as required.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Maintain a deep understanding of Genetec architecture and deployment infrastructure to ensure the integrity and reliability of the security system's functionality.
• Apply advanced troubleshooting capabilities with Windows, Linux, and cloud server deployments and possess nimble bug fix skills to ensure smooth deployment and seamless recovery during incidents or outages.
• Design and implement comprehensive physical security systems, including access control, CCTV, intrusion detection, and alarm systems, while ensuring scalability, reliability, and compliance with industry standards.
• Provide advanced technical support, troubleshoot complex issues, and develop maintenance schedules to ensure the reliability and performance of security systems.
• Ensure seamless integration of security systems with IT infrastructure, collaborate with IT teams, and conduct regular audits to maintain compliance with regulations and improve security practices.
• Plan, direct, and execute physical security system design and integration efforts, including the management of all security systems documentation, such as as-built plans, maintenance and repairs, and project close-out.
• Collaborate with construction and project-related teams to ensure all pre-development scopes of work are established and executed, and track all project-related issues, dependencies, and work with project team members to follow up on issues and status to ensure proper resolution.
• Partner with providers and vendors to discover and remediate vulnerabilities in security technologies.
• Assist with the development and management of vendor and provider efficiency and delivery quality through the creation and implementation of KPIs.
• Employ effective time management for systems programming, commissioning, and testing of devices spanning time zones including AMER/EMEA/APAC regions.
• Monitor team chat groups for after-hours project support and system maintenance-related troubleshooting.
• Manage physical/logical infrastructure which supports PACS, VMS, and a myriad of other systems, including maintenance support, installation of new systems, and other proactive initiatives to ensure systems are functioning with optimal performance with minimal downtime, as well as meeting and exceeding program SLAs.
• Assign and resolve system user issues as they arise through the system ticketing process.
• Perform audits of systems and policies and maintain tracking lists of all system issues proactively while implementing solutions along the way.
• Communicate internally with other technology partners, Project Leads, and externally with integrators.
• Provide system support to integrators on security technologies, including access control, video management systems, intercoms, and intrusion.
• Support the evaluation, integration, and implementation of new and existing technology solutions.
• Provide escalation support for the client's SOC, GSOC, and Security Operations teams.
• Understand the security standards and practices that go into a security design and manage security integrators across multiple time zones.
• Program, configure, and harden all technical security devices, apps, and platforms.
• Work with other senior managers within the business to maintain compliance with all security system requirements.
• Liaise with, meet with customers, and key contacts regularly to review contract performance and ensure that quality standards are maintained in accordance with SLAs and KPIs.
• All other duties, as assigned.

Benefits

• Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs.
• This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level