Senior Security Provisioning Analyst

Transamerica•Cedar Rapids, IA

3d•$88,000 - $100,000•Hybrid

About The Position

The ISS Security Provisioning team is responsible for provisioning and maintaining security access across numerous enterprise platforms, including Mainframe/RACF environments. As part of the Identity & Access Management service area, the team monitors, evaluates, and maintains systems and procedures to protect the data systems and databases from unauthorized users. The correct handling of access management requests is a critical part of the company’s overall Security & Compliance programs.

Requirements

Bachelor’s degree in information technology, computer science or related discipline, or equivalent experience
Five years of technology and related management experience, including IT Service Management experience.
Three years of incident/problem management experience
Experience working with cross-functional teams and staff of all levels including managed service providers.
ITIL v3/4 certification, or formal training in ITIL/ITSM
Familiarity with System Development Lifecycle Methodology (SDLC)
Experience developing and providing SLAs & KPI’s
Flexibility and willingness to support a 24x7 global operation via off-hours support, on-call availability, or other as needed per rhythm and needs of the business
Strong problem-solving skills and process-oriented thinking
Ability to prioritize and multi-task in a dynamic changing agile environment with tight deadlines.
Relationship building skills to work across a diverse global organization, coordinate cross-function teams towards completion, and facilitate consensus across key IT personnel.

Nice To Haves

Master’s degree in information technology, business administration or related field.
Experience and understanding of the financial services or insurance industry, including the applicable business and technology processes, and supporting technology architecture of business applications.
Familiarity and practical application of advanced principles of ITIL/ITSM.
Experience with service management across different locations and a multi-sourced environment.
Knowledge of business and technology trends for service management.
Experience with BMC tools (Remedy, Smart IT)
Experience with Service Now
Familiarity with JIRA
Familiarity with agile development methodologies, scrum and Kanban.
Experience with audit and controls process
Progressive experience in the management of a technical support team

Responsibilities

Act as a major incident manager during critical incidents, crises, and other broadly impacting events.
Manage incident bridge calls, facilitate incident chats with close to real time information, draft and send timely communications, escalate to senior management, and drive work-streams to mitigate an incident.
Facilitate industry-standard Root Cause Analysis (RCA) exercises as a result of critical incidents and initiating the Problem Management cycle.
Collaborate with architecture, DevOps, and Infrastructure teams to identify the root cause for recurring incidents and create action plans for resolution.
Interact directly with IT leaders, managers, and key stakeholders to proactively communicate status on active major incidents or problem investigations.
Record, coordinate, and report on progress of problem tasks from post incident reviews, and RCAs.
Develop and enrich restoration procedures to mitigate future outages and business disruptions.
Partner with other IT lifecycle process owners to ensure alignment and the consistent and effective delivery of ITSM processes to the organization.
Work towards continuous service improvement.
Establish metrics and reporting with contributions from ITSM process owners.
Define critical success factors and key performance indicators (KPI) for the processes.
Track and analyze trends and generate statistical reports.
Perform trend analysis to anticipate potential problems for proactive resolution.
Write timely and accurate executive style technical communications.
Provide detailed notes on highly visible production issues on a timely basis to senior management.
Send executive communications to a global audience to provide accurate details of incidents and impact to the business.

Benefits

Compensation Benefits
Competitive Pay
Bonus for Eligible Employees
Benefits Package
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Health and Work/Life Balance Benefits
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs