Senior Security Operations Manager

Tarian•Buffalo, NY

13h

About The Position

Every Tarian Teammate contributes significantly to our mission. Whether you are a frontline employee or work behind the scenes, you are the reason why Tarian is TRUSTED TO PROTECT. You are a member of a diverse team working in an inclusive and dynamic environment. You will provide direct security and related public services. POSITION SUMMARY: Under the direction of the Regional Director, the Senior Security Operations Manager provides operational support, value-added services, management, and direction for Tarian security accounts. The Senior Operations Manager is responsible for the entire security program for the Client.

Requirements

High school diploma or GED
2–3 years of security management or supervisory experience
Proven ability to lead, delegate, and develop teams in a fast-paced, multi-site environment
Strong written and verbal communication skills with the ability to communicate at all organizational levels
Excellent customer service and client relationship skills
Strong critical-thinking, problem-solving, and decision-making abilities
Ability to independently interpret and enforce corporate policies and procedures
Proficiency with computers, including Microsoft Office (Word, Excel, Outlook) and data management systems; ability to learn TrackTik, VISION Labor Management Software, and e-SRT
Ability to analyze operational data and drive improvements
Ability to exercise sound judgment, discretion, and confidentiality
Valid driver’s license and ability to meet company driving requirements
Availability to provide operational support outside normal business hours as needed

Nice To Haves

Bachelor’s degree in a related field
Certified Protection Professional (CPP) or Certified Healthcare Protection Administrator (CHPA); certification required within one year of eligibility
Healthcare security experience
Experience managing large, armed security teams across multiple sites
Experience supporting client transitions and new account onboarding

Responsibilities

Hire, lead, coach, and evaluate Assistant Operations Managers, Site Managers, supervisors, and officers
Ensure adequate staffing at all sites by managing backfill needs and building a reliable bench of trained personnel
Oversee required training for all security personnel, including initial, annual, and ongoing training (minimum 32 hours per guard)
Coordinate daily staffing coverage, including special events and additional coverage requests
Ensure all posts are staffed with armed personnel as required by contract
Enforce compliance with facility orders, competency tasks, post orders, and assigned duties
Assist with investigations involving security personnel and provide input for corrective or disciplinary actions
Serve as the primary operational escalation point for clients and internal teams
Work closely with Site Managers to ensure client requirements are met, including safety huddles and site checks
Partner with clients to maintain, improve, and strengthen security programs
Conduct staff meetings; prepare reports and presentations as needed
Manage operational budgets, purchases, and cost controls
Coordinate with the Fleet Manager on vehicle assignment, maintenance, and repairs
Support onboarding and transition efforts for newly acquired security clients
Assist with responses to RFPs when needed
Maintain positive working relationships with client representatives, facility leadership, vendors, and public safety agencies
Provide operational support outside normal business hours as required
Perform other job-related duties as assigned