Blumira-posted 3 months ago
$90,000 - $120,000/Yr
Full-time • Mid Level
51-100 employees

This is a multi-functional role for someone who’s passionate about helping others to protect their organization’s security to the fullest extent possible. Security Operations Analysts work closely with our customers to make sure they know their security is in good hands with Blumira, through performing Security Information and Event Management (SIEM) duties, security analysis, and technical support.

  • Deliver exceptional support experiences for our customers through advanced security expertise and thoughtful, empathetic communication
  • Serve as a technical leader and mentor, helping guide other team members through positive influence and knowledge sharing
  • Work closely with our customers to provide expert-level advisory services on complex security questions and product issues
  • Lead troubleshooting efforts with customers and perform advanced log analysis to provide comprehensive context around security incidents
  • Be on-call for rare critical security incidents and help lead response efforts
  • Actively contribute to incident responses and help propose technical solutions
  • Share your deep technical expertise across all levels of the Security Operations team, our customers, and colleagues throughout the organization
  • Work closely with the Incident Detection Engineering team to triage critical and high priority security incidents
  • Provide leadership and mentorship during security events
  • Drive Security Operations team efficiency through process creation, optimization, and innovative feature ideas
  • Work on special projects and initiatives to expand team skillsets and capabilities
  • Regularly contribute to team content creation including how-to articles, documentation, and blogs
  • Serve as a sought-after resource among team members for complex technical challenges
  • Actively advocate for customers throughout the organization
  • 5+ years of experience working in cybersecurity roles with progressive responsibility
  • Demonstrated advanced expertise in cybersecurity with steadfast curiosity for learning new attack vectors, threats, and security frameworks
  • Strong proficiency in Windows endpoint security and vulnerability management
  • Comprehensive knowledge of industry-adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.)
  • Extensive experience with SIEM platforms and SOC operations
  • Strong grasp of SQL with ability to write complex queries
  • Excellent written and verbal communication skills with ability to communicate effectively across all departments
  • Experience with Zendesk or similar support ticketing software
  • Deep understanding of how nearly all aspects of security applications work
  • Ability to handle customer-reported issues with minimal guidance from peers
  • Ability to work at a fast pace while maintaining high quality, analyzing complex information and responding to customers in a timely manner
  • Strong big-picture thinking, understanding how every customer interaction impacts their broader experience
  • Ability to work independently and lead initiatives with minimal direction
  • Leadership qualities including mentoring capabilities and positive team influence
  • Quality of character, including a strong desire and eagerness to help others and advocate for customers
  • Proficiency with productivity tools (Google Workspace, Zoom, Slack) and ability to master specialized software platforms
  • Consistently meets or exceeds KPIs and responds to tickets well above SLA guarantees
  • Understanding of team processes and ability to help others follow them accurately
  • Experience with Regex, GCP, AWS, and/or Kibana
  • Mastery of BigQuery and/or advanced analytics platforms
  • Education in IT/Computer Science or Cybersecurity
  • Industry certifications (CISSP, GCIH, GCFA, or similar advanced certifications preferred)
  • Experience with process improvement and team leadership
  • Track record of contributing to technical content and knowledge sharing
  • Competitive compensation and stock equity plan
  • Unlimited PTO
  • A flexible work environment that supports working from home
  • Comprehensive benefits package that includes medical, dental, vision, and life insurance, as well as a company sponsored pre-tax retirement savings program
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