Senior Security and Helpdesk Manager

CSP (Teijin Automotive Technologies) • Auburn Hills, MI

5d

About The Position

CSP is the industry leader in the formulation and molding of lightweight, advanced composite components for the transportation industries. As an innovative, full-service Tier One supplier, we offer an entrepreneurial environment where you’re only limited by your own imagination. In addition to our team-focused environment, we provide industry-leading benefits, called BENEfits4U. Our comprehensive offering includes: affordable medical, dental, and vision care; flexible spending accounts; life insurance; 401k with company match and much, much more. Job Description Helpdesk & IT Service Management - Provide leadership and direction to the IT Helpdesk function, including team structure, staffing models, and skills development - Oversee daily service desk operations, ensuring effective ticket triage, prioritization, escalation, and resolution - Define, monitor, and report on SLAs, KPIs, and customer satisfaction metrics for executive visibility - Establish and maintain standardized operating procedures (SOPs), knowledge base content, and service documentation - Drive continuous improvement initiatives for ITSM tools, workflows, automation, and end-user experience - Partner with IT leadership to align service desk strategy with broader IT roadmaps and initiatives Security Operations & Governance - Oversee identity and access management (Active Directory, Microsoft Entra ID) - Ensure enforcement of least-privilege access and compliance with security policies - Coordinate endpoint security and device compliance - Support security incidents and audits Physical Security & Systems Oversight - Oversee badge access, cameras, and door control systems - Coordinate vendors and facilities - Travel up to 25% as required Qualifications - 7+ years IT experience - 3+ years leadership experience - Strong Microsoft 365 and Entra ID knowledge If you enjoy innovation, and an opportunity to learn and contribute to a growing organization, CSP is the place for you! Being a CSP employee means having the opportunity to see your impact every day. Our work experience is the combination of everything that’s unique about our culture, our core values, our commitment to your success, and most importantly, our people. We are a team of self-disciplined, hardworking, curious, trustworthy and humble people who make choices according to what is best for the team. We live to collaborate and make a difference.

Requirements

• 7+ years IT experience
• 3+ years leadership experience
• Strong Microsoft 365 and Entra ID knowledge
• Travel up to 25% as required

Responsibilities

• Provide leadership and direction to the IT Helpdesk function, including team structure, staffing models, and skills development
• Oversee daily service desk operations, ensuring effective ticket triage, prioritization, escalation, and resolution
• Define, monitor, and report on SLAs, KPIs, and customer satisfaction metrics for executive visibility
• Establish and maintain standardized operating procedures (SOPs), knowledge base content, and service documentation
• Drive continuous improvement initiatives for ITSM tools, workflows, automation, and end-user experience
• Partner with IT leadership to align service desk strategy with broader IT roadmaps and initiatives
• Oversee identity and access management (Active Directory, Microsoft Entra ID)
• Ensure enforcement of least-privilege access and compliance with security policies
• Coordinate endpoint security and device compliance
• Support security incidents and audits
• Oversee badge access, cameras, and door control systems
• Coordinate vendors and facilities

Benefits

• affordable medical, dental, and vision care
• flexible spending accounts
• life insurance
• 401k with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed