Senior Scrum Master

White Cap

156d•Hybrid

About The Position

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Job Summary Leads Agile delivery for cross-functional product teams focused on customer-centric digital experiences. Drives continuous improvement, facilitates Scrum ceremonies, and ensures alignment with business outcomes. Promotes White Cap’s TRUSTED values by fostering teamwork, transparency, and dependable execution across product and engineering teams.

Requirements

Typically requires BS/BA in a related discipline.
Generally 8+ years of experience in a related field OR MS/MA and generally 5+ years of experience in a related field.
Certification is required in some areas.

Nice To Haves

Experienced Scrum Master leading a team building an ecommerce website.
7+ years of experience as a Scrum Master in digital or eCommerce environments.
Scrum Master certification (CSM, PSM I/II, or SAFe).
Strong facilitation, coaching, and conflict resolution skills.
Experience with Agile tools such as Jira, Confluence, and reporting dashboards.
Proven ability to lead cross-functional teams and manage delivery in a matrixed organization.

Responsibilities

Facilitates Scrum ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives.
Coaches associates on Agile principles to promote self-organization and continuous improvement.
Removes impediments and shields the team from distractions to maintain focus on sprint goals.
Tracks Agile metrics such as velocity, cycle time, and throughput to identify improvement opportunities.
Collaborates with Product Owners to maintain a prioritized backlog aligned with customer value.
Coordinates delivery milestones across teams and vendors to manage dependencies.
Promotes transparency through regular reporting of progress, risks, and blockers.
Supports quarterly planning and alignment to business OKRs.
Advocates for Agile maturity and facilitates change to optimize workflows.
Partners with stakeholders across IT and business to integrate feedback into delivery cycles.
Guides estimation and planning efforts to produce reliable forecasts.
Champions a culture of feedback and adaptation through retrospectives.
Supports scaled Agile practices and organizational transformation efforts.
Encourages a product mindset focused on measurable impact and experimentation.
Demonstrates unwavering commitment to service and dependable delivery standards.