TransCore-posted 1 day ago
Full-time • Mid Level
Hybrid • Nashville, TN
1,001-5,000 employees

As a Senior/Lead Scrum Master at TransCore, you will champion the optimization of the LeSS Agile delivery process across multiple cross-functional teams building and modernizing mission-critical Toll and Intelligent Transportation Systems. You will provide leadership and coaching to Product Owners and engineering teams aligned to TransCore’s Infinity®, MPS/Host, roadside systems, and emerging AI/ML capabilities. This role is both strategic and hands-on—driving delivery excellence, enabling team self-management, improving cross-tier architecture flow, and supporting platform transformation (containerization, cloud alignment, automation). You will be a key force in elevating Agile maturity across the organization while ensuring predictable, high-quality delivery across complex hardware-software ecosystems. This is a hybrid position (onsite/remote) and occasional travel will be required.

  • Lead Agile delivery for 6-8 Scrum teams across lane systems, Infinity UI/services, MPS/Host pipelines, OCR/ML workflows, and deployment readiness.
  • Coach and mentor other Scrum Masters if added in the future, providing guidance, training, and feedback to elevate overall Agile maturity.
  • Ensure consistent application of Agile principles across teams and alignment with TransCore’s engineering model.
  • Recommend and guide adoption of better/best practices when appropriate
  • Initial focus is to partner with R&D leadership to align sprint execution with enterprise goals such as: Platform modernization Shift to containerized and cloud-ready services Audit automation and ML model lifecycle improvements Infinity ecosystem enhancements
  • Manage cross-team coordination for features that span multiple tiers and technologies (Lane → MPS → Host → Cloud Services).
  • Remove systemic impediments impacting engineering velocity and quality.
  • Work directly with: DevOps/Infrastructure (CI/CD, VM images, Linux/Windows alignment) Architecture (platform strategy, service modernization) Hardware Engineering (controller firmware, ATD/AVI integrations) Field Deployment (baseline loads, parameter packages) Vendor teams and DOT/state stakeholders
  • Anticipate risks early, escalate appropriately, and help eliminate recurring bottlenecks.
  • Influence backlog structure and flow—not just facilitate it.
  • Partner with Project Teams, Product Owners to ensure: Clarified priorities across teams Features broken down into incremental deliverables spanning complex systems Acceptance criteria reflect real-world scenarios Roadmaps are realistic and aligned with engineering capabilities
  • Lead organization-wide improvement initiatives: CI/CD optimization Reduction of cross-tier defects Increased automation (functional, integration, synthetic lane tests) More efficient regression cycles (especially for AI/ML model updates) Better SME knowledge capture and parameter management
  • Establish repeatable frameworks for retrospectives, metrics, and disciplined execution.
  • Facilitate alignment between Product, R&D, PMO, Deployment, QC/QA, and Field Services.
  • Improve transparency around sprint goals, risks, dependencies, and release readiness.
  • Act as a trusted advisor to engineering leadership regarding delivery health.
  • Develop engineering teams into highly accountable, predictable units capable of: Independent decision-making Managing cross-tier dependencies Early risk identification Stable sprint commitments
  • Reduce team reliance on escalation and external intervention.
  • Lead Agile maturity efforts across R&D and Deployment.
  • Mentor teams through: Cloud-native adoption Containerization workflows DevOps maturity assessments ML/AI lifecycle integration
  • Help establish a culture of transparency, lean thinking, continuous learning, and experimentation.
  • A BS in Computer Science, Software Engineering, or a related field. An equivalent combination of education and experience may be considered.
  • 5+ years of experience as a Scrum Master, Agile Coach, or similar role.
  • Demonstrated experience coaching teams at scale and mentoring other Scrum Masters.
  • Proven success driving Agile transformation in complex, multi-tier technical environments.
  • Strong understanding of DevOps practices and modern software delivery models.
  • Exceptional communication, facilitation, and conflict-resolution skills.
  • Deep experience removing systemic impediments in matrixed organizations.
  • Experience in transportation systems, tolling, or other mission-critical hardware/software ecosystems.
  • Exposure to .NET, SQL Server, Angular, Docker/containers, CI/CD pipelines, Linux/Windows admin basics.
  • Experience supporting AI/ML pipelines and model deployment cycles.
  • Background interacting with hardware engineering, field deployment teams, or large public-sector programs.
  • Agile certifications such as PSM-II, PSM-III, CSP-SM, or PMI-ACP.
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