Senior Scheduling Specialist

Preferred Credit•Saint Cloud, MN

8d•$25 - $29•Hybrid

About The Position

Are you someone who enjoys creating thoughtful staffing plans, reviewing data, and ensuring teams have the coverage needed to achieve their goals? PCI is seeking a Senior Scheduling Specialist who is detail-oriented, data-driven, and proactive in identifying staffing needs before challenges arise. Ideal candidates will be excited to interpret data, build effective schedules, collaborate with leaders, and ensure our Client Services Operations teams have the coverage they need to deliver outstanding service. This is an excellent opportunity to grow your analytical skills , expand your operational knowledge, and contribute directly to the success of a fast-growing organization.

Requirements

Demonstrated ability to manage schedules and time-sensitive tasks with accuracy and strong attention to detail.
Strong analytical skills with the ability to interpret operational data and make informed decisions.
Excellent communication and active listening skills with the ability to collaborate effectively with employees and leadership.
Experience using computer-based tools and willingness to learn scheduling or workforce management systems.
Consistent, reliable attendance with the ability to meet scheduling and business needs.

Nice To Haves

Experience performing scheduling or workforce planning in a high-volume environment.
Experience analyzing staffing needs, schedule adherence, or operational trends.
Strong problem-solving skills with the ability to anticipate issues and propose solutions.

Responsibilities

Create and update employee schedules to ensure adequate staffing coverage and alignment with departmental service-level goals.
Analyze labor forecasts, call volume trends, and historical data to determine staffing needs.
Review availability, workload, and skill sets to make informed shift assignments.
Identify and resolve scheduling conflicts while supporting productivity and performance goals.
Generate staffing, adherence, and workload reports to support operational decision-making.