Senior Same Day Delivery Analyst

Kohl's•Tallahassee, FL

About The Position

In this role, you will act as the primary lead for our third-party marketplace partnerships (Instacart, DoorDash, Uber, etc.). You will act as the bridge between our digital storefronts and our delivery partners to drive GMV growth, maximize channel presence, and ensure a seamless click-to-door experience. Your success is measured by channel sales growth, fulfillment reliability, and the continuous optimization of the partner ecosystem.

Requirements

3+ years of experience in e-commerce, marketplaces, or business development
Ability to perform the accountabilities listed in the “What You’ll Do” Section
Ability to maintain prompt and regular attendance as set by the company
Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, 5 days per week
Ability to comply with dress code requirements
Ability to learn and comply with all company policies, procedures, standards and guidelines
Ability to give direction and receive, understand and proactively respond to direction from leadership and other company personnel
Ability to work as part of a team and interact effectively and appropriately with others
Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes
Ability to satisfactorily complete company training programs
Perform work in accordance with the Physical/Cognitive Requirements section
Ability to use a personal computer for tasks such as communicating, preparing reports, etc.
Ability to plan, prioritize and monitor activities across business units
Ability to complete or oversee the completion of assigned projects in a timely manner
Ability to comply with health and safety standards

Responsibilities

Serve as the primary day-to-day owner of Kohl’s same-day delivery providers (Instacart, DoorDash, Uber, etc.), driving performance accountability, service quality, and continuous improvement
Conduct regular business reviews to evaluate cost efficiency, operational KPIs, and growth opportunities; identify gaps and implement corrective action plan
Evaluate and onboard new delivery partners, support contract negotiations, pilot new features, and lead market or category launches
Partner with Marketing and Merchandising to design and analyze same-day delivery promotions and digital campaigns that drive acquisition, conversion, and repeat usage
Monitor On-Time Delivery, order defect rates, cancellations, wait times, and customer satisfaction metrics; identify root causes and implement cross-functional solutions
Collaborate with Store Operations to streamline picking, staging, and courier handoff processes to reduce friction and improve fulfillment speed
Partner with Product and IT to strengthen inventory synchronization, real-time accuracy, and order routing logic to minimize cancellations and out-of-stocks
Support system enhancements and workflow improvements that reduce manual intervention and improve fulfillment scalability
Act as the internal advocate for same-day delivery, aligning Digital, Technology, CX, and Store Operations teams around shared service and growth goals
Additional tasks may be assigned