Senior, Salesforce Specialist

VusionGroup SA • Dallas, TX

128d

About The Position

As a Senior Salesforce Specialist, you will provide functional support, maintenance and evolutions for our Salesforce environment, focusing on operational stability, user experience, and enhancements. You will play a critical role in troubleshooting and resolving issues, supporting users, and ensuring that Salesforce continues to meet our business needs. You will be responsible for providing end-user support (Level 1 and Level 2) for Salesforce Sales Cloud, Service Cloud, and other integrated Salesforce applications, ensuring minimal disruption to business operations. Your role will involve resolving user incidents and troubleshooting technical issues, optimizing system performance, and managing system configuration, including custom objects, workflows, process builder, validation rules, permissions, and reports. You will collaborate with stakeholders across business units to translate requirements into Salesforce solutions, train and onboard users, promote adoption and best practices across teams, and support integrations between Salesforce and other platforms, ensuring seamless data flow. Additionally, you will manage user roles, profiles, and permissions, ensuring data security and compliance, document configuration and support processes, and maintain a knowledge base for future reference. You will also work with external partners, such as managed service providers and consultants, to enhance Salesforce capabilities.

Requirements

• 3+ years of experience in a similar role supporting Salesforce environments.
• Experience with Salesforce Sales Cloud, Service Cloud, and integrated applications.
• Experience working with end users across North America (supporting 20+ users).
• Experience in retail technology or SaaS environments is a plus.
• Experience in project management.
• Salesforce Administrator (ADM-201) Certification required.
• Strong problem-solving skills, with the ability to troubleshoot system issues quickly.
• Familiarity with Salesforce Flows, Reports & Dashboards, Permission Sets, and Security Models.
• Knowledge of Apex, Lightning Components, or SOQL/SOSL is a plus but not required.
• Strong IT systems skills and ability to work in cross-functional global teams.
• Excellent verbal and written communication skills.

Nice To Haves

• Salesforce Advanced Administrator or Platform App Builder Certification is a plus.
• Experience in retail technology or SaaS environments is a plus.

Responsibilities

• Provide functional support, maintenance, and evolutions for the Salesforce environment.
• Troubleshoot and resolve issues, supporting users and ensuring Salesforce meets business needs.
• Provide end-user support (Level 1 and Level 2) for Salesforce Sales Cloud, Service Cloud, and other integrated applications.
• Resolve user incidents and troubleshoot technical issues, optimizing system performance.
• Manage system configuration, including custom objects, workflows, process builder, validation rules, permissions, and reports.
• Collaborate with stakeholders across business units to translate requirements into Salesforce solutions.
• Train and onboard users, promoting adoption and best practices across teams.
• Support integrations between Salesforce and other platforms, ensuring seamless data flow.
• Manage user roles, profiles, and permissions, ensuring data security and compliance.
• Document configuration and support processes, maintaining a knowledge base for future reference.
• Work with external partners to enhance Salesforce capabilities.

Benefits

• Generous paid time off (PTO): 35 days PTO to enable work/life integration and promotes a culture of trust.
• Health & Wellness: Eligibility for benefits starting day one, plus retirement savings plans.
• Financial future: While retirement savings plans vary by country, we help you plan for your future.
• Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
• Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
• Time off to volunteer and give back to your community.
• Career Growth: E-learning opportunities and workshops, and global mobility potential.
• Commute benefits: up to $100/month per employee for commuting expenses.
• Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees