Senior Salesforce Developer with Agentforce Service expr

Capgemini • Atlanta, GA

1d

About The Position

We are seeking a highly skilled Senior Salesforce Developer with deep expertise in Salesforce Service Cloud and Agentforce to support large‑scale Agent Desktop and Service Assist AI initiatives. The role involves building, customizing, and integrating Salesforce capabilities to deliver an intelligent, seamless, omnichannel service experience in a regulated enterprise environment.The ideal candidate is technically strong, hands-on with Salesforce development, and experienced in integrating multi-channel service workflows and backend systems.

Requirements

• 8–10 years of hands-on experience in Salesforce development.
• Strong expertise in Salesforce Service Cloud and Agentforce.
• Proficiency in Apex, LWC, Lightning Components, Flows, and core Salesforce configuration.
• Experience configuring Omni-Channel and supporting multi-channel service workflows.
• Working knowledge of Salesforce integrations using APIs.
• Experience working in enterprise-scale or regulated environments.

Responsibilities

• Design, develop, and enhance Salesforce Service Cloud and Agentforce solutions for enterprise-scale service operations.
• Build and customize Apex, Lightning Web Components (LWC), Flows, and Salesforce configuration elements.
• Implement and optimize Omni-Channel routing, ensuring efficient handling of multiple service channels.
• Integrate Salesforce with backend systems using REST/SOAP APIs and middleware.
• Support initiatives focused on Agent Desktop, Service Assist AI, routing logic, and productivity tools.
• Collaborate with cross-functional teams in a regulated, high-compliance environment.
• Participate in code reviews, deployments, and solution architecture discussions.
• Ensure scalability, security, and best practices in Salesforce development.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed