Senior Salesforce Developer (Enterprise Supervising Technology Analyst)

City of San Jose, CA-posted 3 months ago
$148,118 - $180,463/Yr
Full-time • Mid Level
Hybrid • San Jose, CA
5,001-10,000 employees
Executive, Legislative, and Other General Government Support
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The City of San José is hiring for a Senior Salesforce Developer (Enterprise Supervising Technology Analyst) for the Information Technology Department (ITD). The purpose of the position is to support the City's two-year program to expand San José 311's internal capacity for coding and customer service. The Senior Salesforce Developer will provide the technical support necessary to focus on digital service delivery analysis and improvement, as well as the development of new services that bridge access, language, and ease of use barriers disproportionately experienced by underserved portions of our community.

  • Lead architectural design and development within our CRM ecosystem, including Salesforce platform customizations, MuleSoft integrations, and Java applications that connect with downstream city systems.
  • Design and develop highly usable, accessible application solutions by customizing platforms and leveraging modern programming languages.
  • Provide ongoing support and maintenance for the CRM solution on the Salesforce platform, including troubleshooting and resolving system issues.
  • Provide comprehensive Salesforce CRM support, including troubleshooting, maintenance, and custom feature development.
  • Execute full software development lifecycle activities, including design, testing, implementation, and upgrades, while creating robust technical documentation and user guides.
  • Build and maintain strategic partnerships with vendors and internal city departments to ensure seamless service delivery.
  • A Bachelor's Degree from an accredited college or university in a relevant field.
  • Four (4) years of progressively responsible professional/journey level experience, including at least two (2) years of lead technical work in development, implementation, and maintenance of electronic business systems/solutions.
  • Possession of a valid State of California driver's license may be required.
  • Certification as a Microsoft Certified Systems Engineer (MCSE) or equivalent certification may be required.
  • Experience in administration, configuration, development, implementation, Apex/Lighting, and support with Salesforce (SFDC) platform.
  • Experience working with Dialog Flow in Salesforce customization.
  • Knowledge of implementing Integration with MuleSoft.
  • Knowledge of implementing ESRI Maps in Salesforce Lightning pages.
  • Salary Range (including the 5% NPWI): $148,118.88 - $180,463.92
  • Hybrid telework schedule (32 hours onsite, 8 hours remote).
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