Senior Salesforce Business Analyst

Guidehouse • San Antonio, TX

78d

About The Position

The position involves engaging customer stakeholders to understand desired business outcomes and define success criteria. The candidate will articulate the value of recommended solutions and lead discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements. Responsibilities include synthesizing requirements to create clear user stories and solution design documentation, performing fit-gap analysis between Salesforce functionality and client requirements, and developing innovative Salesforce solutions. The role also includes drafting custom development specifications, managing delivery and testing of functionality, iterating solutions through an adaptive-agile cycle, and developing training curricula for end users. The candidate will work closely with the Guidehouse Project Manager to manage project scope, budget, and timeline expectations.

Requirements

• Must be able to OBTAIN and MAINTAIN a Federal or DoD 'SECRET' security clearance
• A BA/BS degree is required
• A Minimum of 10 years of work experience in information technology systems development can be substituted in place of a degree
• A minimum of SIX years of experience administering or consulting with Salesforce
• Minimum of TWO Current Salesforce Certifications (Admin, App Builder & Sales/Service/Community Clouds)
• Hands-on experience with declarative automation features of Salesforce, including Salesforce Lightning Flow Builder
• Experience building applications with the low-code features of Salesforce Lightning Experience
• Experience with dynamic forms, advanced formulas, and validation rules
• Experience with business process definition, process mapping, and reengineering
• Experience writing Epics and user stories to capture Salesforce requirements
• Experience with data migrations to and from Salesforce
• Understanding of the key levers for B2B, B2C, hybrid business models
• Excellent written and oral communication skills
• Great teamwork and collaboration skills
• Experience with Agile or Hybrid-Agile methodology

Nice To Haves

• Candidates with an ACTIVE 'SECRET' or higher-level clearance are preferred
• Experience in 'Big 4' or equivalent established consulting firm and/or Salesforce Platinum partner is highly desired
• Experience with public sector clients preferred
• Demonstrable experience in at least one of the Public Sector Solutions or Omnistudio Consulting
• Degree in Business, Computer Science, or Engineering
• MBA preferred

Responsibilities

• Engage customer stakeholders to understand desired business outcomes and define success criteria
• Articulate to customer stakeholders the value of recommended solutions and approach
• Lead Discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements
• Synthesize requirements to create clear and comprehensive user stories and solution design documentation
• Perform fit-gap analysis between Salesforce functionality and client requirements
• Develop innovative Salesforce solutions, involving declarative configuration of Salesforce, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
• Develop innovative industry accelerators and contribute to thought leadership white paper development
• Draft custom development specifications and manage the delivery and testing of the functionality by Development Resources
• Iterate Salesforce solutions through an adaptive-agile cycle with the customer Product Owner
• Develop a training curriculum and deliver training sessions to the solution's end users
• Work with the Guidehouse Project Manager to manage a project to scope, budget, and timeline expectations

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees