Senior Sales Trainer - Carolinas

Renuity•Raleigh, NC

About The Position

The Senior Sales Trainer is responsible for developing, coaching, and enabling sales performance across the Closets and Garages businesses. This role partners closely with the Regional Sales Manager to ensure new hires are effectively onboarded and complete the formalized training, complete follow-up training after designers and sales reps finish formalized training, and provide underperforming reps targeted support to meet performance expectations. This is a hands-on role that blends sales training, field coaching, paperwork/process discipline, and performance improvement. The Senior Sales Trainer plays a critical role in driving consistency, accuracy, and execution across the territory.

Requirements

3-5+ Years of experience in in-home sales, sales leadership or sales training (In-home improvement preferred)
Strong understanding of consultative in-home one-call close selling
Proven ability to coach both sales skills and execution discipline
Experience in design-driven sales environments (closets, garages or similar)
Highly organized, detail-oriented, and process-focused.
Comfortable delivering training in groups settings and one-on-one
Data-driven with ability to diagnose performance and process issues
Willingness to travel within the territory
High school diploma: some college preferred
2 years’ design experience required
2 years of CAD hands-on experience required
Demonstrated spatial reasoning ability
Design problem solving skills
Ability to provide guidance and feedback to help sales designers strengthen specific knowledge/skill areas
Excellent communication and interpersonal skills
Must have skills to connect with and get alignment with both clients and internal business partners on design, payments, ordering and technical support
strong knowledge of Microsoft Office 365 Suite, and the ability to learn and effectively use software applications used in the performance of job duties
CAD skills (any major program) are critical (2 yrs).

Nice To Haves

Preference will be given to a candidate with ClosetPRO software experience.

Responsibilities

Own and execute the new hire sales training program for Closets and Garages, including interviewing, classroom training, testing out, virtual, and in-field training.
Deliver training focused on sales process, product knowledge, design fundamentals, objection handling, closing techniques, systems usage, and paperwork standards.
Partner with the Regional Sales Manager to ensure new hires are fully trained and field-ready before taking appointments.
Coordinate training classes including any accommodations, meals, documentation, sales kits and samples.
Track onboarding progress, coordinate system access and software setup, and training resources.
Conduct skill gap analysis and develop training materials; evaluate effectiveness and results of training sessions.
Lead ongoing sales, design, and process training to improve close rate, average ticket, design accuracy, sales related service reduction and adherence to engineering guidelines.
Provide paperwork training and quality control, including spot-checking designs and job documentation to ensure accuracy and compliance.
Support designers in the field by assisting with design questions, technical errors, and product or accessory specifications.
Identify Design Consultants needing additional support and, in partnership with the Regional Sales Manager, deliver targeted coaching, follow-up training, and structured improvement plans to accelerate learning curves and drive consistent KPI achievement.
Conduct ride-alongs, shadowing, and follow-up coaching to reinforce standards and expectations.
Maintain a strong field presence to observe real customer interactions and model best practices.
Act as an extension of the Regional Sales Manager in reinforcing accountability, expectations, and execution standards.
Support sales-related projects, including training materials, playbooks, SOPs, sales tools, scripts, presentations, and job flow improvements.
Assist with rollouts of new products, pricing, programs, and sales initiatives.
Partner cross-functionally with Operations to align training with install and service expectations
Provide administrative support within Closet Pro, including backend functionality and process support.
Stay current on market trends, product updates, and changes within the corporate sales environment.
Assist with scheduling, prioritization, hiring input, and performance feedback as needed.